Overall Ratings & Reviews The Reed Hotel

I think it does not meet 4-star standards, no one helped with luggage from the time I entered until I left, and no warm greetings. The breakfast buffet was not very diverse, the food was not delicious. I asked to book a motorbike but the receptionist forgot, I had to wait for more than an hour and was given a sloppy answer to get over the matter.

- Service quality: not as attentive from the reception and customer support compared to other hotels I have been to; room cleaning service alone is rated 5 stars - Facilities: convenient, modern, clean rooms, ok buffet - Location: about xx,000 to get to the Old Quarter

Friendly staff, good care, everyone should stay here

Good facilities, friendly staff, spacious parking, within the price range, there is no better place

A solid 4 stars hotel, clean and modern; Beautiful and very big facility, delicious breakfast. Very reasonable price for 4 stars.

Khách sạn sạch sẽ, nhân viên thân thiện. Nằm trong khu khá yên tĩnh, tuy nhiên gần đó thì hơi ít quán ăn.

The hotel is clean, the breakfast buffet is diverse, the front desk ladies are super lovely and enthusiastic to support. Will come back next time. Worth a try and experience

Enthusiastic staff, hotel as described

Khách sạn rộng, sạch sẽ, nhân viên nhiệt tình

when asking for support for a long time. have not yet asked the guest to pay for the locked room. breakfast was very bad. Laundry service is very expensive.

The water system is very boring. Like a 1 star private hotel

No where during the booking process were we made aware that the pool is not in use due to covid. We had checked numerous other hotels where pools are in use and people can use them. We booked this hotel for the pool and now we cannot use it. And we cannot get a refund from this app now. This is terrible!

The hotel is clean, beautiful, the equipment is new, the food is delicious.

I highly recommend The Reed Hotel for you get what you pay for. The service is excellent. The room is clean and beautiful. We were given the room on the 9th floor and the view was awesome. The room is spacious and the bathroom is big with a bathtub. Everything is excellent. The staff were so nice and accommodating. The lobby of the hotel is so cozy. I will definitely stay at this hotel when I visit Ninh Binh again. Outstanding!

The hotel is very ok, the staff are super enthusiastic

The hotel is nice, good quality, location is a bit out of sight with nothing but fields

Beautiful hotel. New and clean equipment. Widely. There are restaurants to eat and drink. However, the receptionist is a bit unprofessional

Luxury hotel, polite, delicious breakfast. The full utility. Kindly doorman accepted the luggage we sent early and carried it to the room. Overall very good experience. At night the room opposite me was very noisy, I reflected the reception and was immediately resolved. So I am satisfied with the hotel.

It was a clean, quiet.I had comfortable vacation.

Room is very nice and clean, hygienic cleanliness. Breakfast is very rich and delicious. No bathrobes and pool water is quite cold.