We booked the room with the expectation to find a 4 stars hotel, both families came with our kids and it was supposed to be our winter holiday, but unfortunately it become a nightmare. Rooms were dirty, walls were damaged, juicy or vomit on the floor, the sofa was badly stained and super dirty, toilet was licking and made a bad noise all night, sheets were dirty, no hair drier, no basic hygiene objects, with stinky hair and with a lot of small hauls, the shower didn' t work because the hot water didn’t work (was unable to shower of course), the window couldn’t be closed during the night and all night the apartment was incredibly cold. The smell in the toilet was bad, we had to use the toilet near the reception in order not to vomit.The curtains were damaged, the heat did not work the whole night, and as a consequence we got cold and felt sick. We have taken pictures for everything we mentioned above and also the manager/ receptionist came and saw the situation and agree. (We also have a video with her saying that we are right.) We are going further with the legal actions, already started with the lawyers, until we will get the money back- at least the paid amount, as the expenses were lots higher because we had to change everything because of this event! So we have initiated an action to get also penalties for the damages you have caused besides the 3.600€ paid. Expedia is as guilty as the hotel management as you promote terrible hotels 2 stars maximum as they are 4 stars.

Hotel was well located and bus service ran from outside the entrance. Rooms were spacious and kitchen had enough space/amenities for us. The negatives- 1. Hygiene, the bed sheets had not been changed on numerous beds in the house, this was evident from dirt on the sheets. Towels, we were there for a week and when asking the reception to change them, they want to charge 7Francs / person. Smell, awful sewerage smell would be on the ground floor and lower levels of the hotel. Noise. Our room was on the 8th floor located near the road. Kept getting wokrn up by cars, people and buses. Also hotel was near the recycling bins so you would get woken up by refuge bins. Other issue is there was people singing Karaoke in the room above 5nifhts in the row until 3am some evenings. When complaining to the managent they told us that there is nothing they can do... And we shod call the police... In my opinion pretty poor response! I would not recommend the hotel based on these above factors

The apartment was clean and extremely well-equipped, with a mini washing up kit provided to get you started. Great location for the Carrefour store next door for all your essentials, including fresh pastries and bread each morning (also available from the hotel, but we just nipped out to pick them up). This is also a ski-in/ski-out property with a lovely easy run down to the Bettex lift in the morning (although be prepared for a slightly icey blue run to get back in the afternoon!). The free bus stops directly outside of the hotel if you need to get children to ski school earlier than the Bettex starts running. All in all, a great holiday with two children aged 4 and 7!

No Shampoo/Bodywash is provided Fresh Towels need extra Swimming pool is small and crowded Spa is always full Reception is not available from 12:00-4:30 the whole week except Sat

The property was clean and had all the amenities you could wish for. Ski in ski out facilities were excellent The only things to let the experience down was the fact we couldn't check in or even talk to any one on arrival. One other small point is we had to share just one toilet between five.

It's our second time in this residence. Everything was good, the property is in good condition and the staff was helpful.

Nice location and clean apartments. Supermarket is very close to residence

Don’t expect to find properly cleaned apartment, nor toilet paper or dishwasher tablets to last for more than a day. Pool is not worth the bother at all, probably the worst i’ve seen in 4star hotel. Also 400euros deposit was taken, we’ve been back home for 9days now and deposit is still not given back to us. On a plus side apartment is spacious enough, easy access for ski in/out, close to local grocery shop. There is an inhouse ski rent, you will need to push guys a bit to get good equipment, they ate not keen to give you best available (in price bracket) at first. I have to give them credit still as my wife had her skis mixed up with another persons from another rent but our rent guys did not cause a problem for it, contacted other shop and exchanged their ski sets back. Thanks to them for that!

Nice accommodation and good facilities. Restaurant was expensive with limited menu but food was good. Wifi failed to work most of gthe week. Staff were friendly and very helpful Would definitely recommend and would stay again.

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Amazing location, 100% ski in/out. The run takes you down to a choice of two chairlifts that get you into the main village. It's an easy blue run, so perfect for our whole family. The ski lockers are great and are very easy to access, you walk out the door and put your skis on! The apartments are excellent condition and we're cleaned perfectly. We had a 4 bedroom apartment and there was ample room in the living area to accommodate 10 of us. It's not a huge space but big enough. The bedrooms are small but functional enough, each with a closet. Bathrooms are nice with good showers in each. The pool and hot-tub is open pretty limited hours and it's not amazing but still clean and great for the kids. The water temp in the pool was warm enough but the hot-tub was cooler than I would expect (still warm enough). The reception is open limited hours but they were always friendly and helpful. It's crowded on check-in, so be prepared to wait. The area is a 10 min walk from the main village, but there is a supermarket right across the street and ski shops in the building itself. Also, there are numerous restaurants within a short walk. The restaurant in the hotel was also pretty good and I would recommended eating there one night. The 3 valleys is the largest ski area in the world and the facilities are amazing. Mostly new lifts, nearly all chairlifts express, a lot with bubbles, many gondolas, the snow is alway amazing and the weather is consistently good.

Great hotel - very clean, great condition (all looks new) and very friendly staff. We stayed in a family apartment which was spacious and well equipped - perfect for our needs of cooking in some nights and eating out others. Note that the hotel is located at one end of Les Menuires - so you will need to get the intra-resort shuttle to get around and to the rest of the facilities and lifts but the bus stop is right outside of the hotel.

Overall a great place to stay while skiing. Ski in and out of locker rooms is very handy but you do need to get a lift to the main ski area. Accommodation was large and very nice. Would definitely return. However, Les Menuires is very family oriented and pales in comparison to the apres ski in Val Thorens.

Was a nice room. Wasn’t cleaned properly before we arrived though

Likes: Ski-in/out, underground parking available, somewhat spartan but clean and roomy, warm and quiet, Wi-Fi worked most of the time, handy ski locker, reasonable price for size. Shuttle bus stop right outside door. Dislikes: Equipped with microwave and range top, no stove. No DVD player, lots of comfy kitchen chairs, but living room could have used an easy chair.

Nothing ... dirty rooms, dirty sheets, staff does not speak proper english, dirty corridors, arrived late Sat no soap or even toilet paper in the room... dusty! Need to pay extra for a steam room! Poor! Poor! Will never go back! The only good thing , the kids aniamation lady Mahon is very nice and lovely! Just respect to Manon. Overall 2 out of 10!

The property is so noisy as poor insulation and you hear chairs scraping and movement in the apartments above. We moved 3 times in 6 days and had the same problem in all 3 apartments. Like student accommodation and got no sleep from noise. Chairs need pads on legs to stop scraping would be a start to eliminate the noise below each apartment.

Unique location and quality vs price. Excellent rooms and quick check in

Rooms are small but clean. Dissapointing that pool facilities close early (7.30pm). Restaurant attached to hotel serves excellent food.

Perfect facility for skiing w children. Job done. Ski in/out. A few small tweaks would make it perfect. A. Wi-fi is simply horrible. Staff knows the issues. Too many people logi-on vs capacity. Should be easy to fix. B. Need to provide more towels. One per person for a 7 night stay is not reasonable. Charging eight Euro for an extra towell is theft. Leaves a bad taste in the mouth. C. Ditto for toilet paper. I understand I can buy a whole package —. But offering one extra roll for a week ... well ... D. Utilisels in kitchen are fine. But you could add coffee filters and perhaps salt and pepper. Very small items would add a lot to the experience. I bought coffee filters. Used four. Left 21 in the room. I could go on. But you get the point. A great facility. But could use a bit more attention to the smaller detail. But would strongly recommend.