Overall Ratings & Reviews Holiday Inn Express & Suites ALPENA - DOWNTOWN by IHG, an IHG Hotel

I really like this hotel and I’ve stayed here every time I come back to my hometown. But I can tell that the attention to cleanliness and upkeep is severely beginning to lack. Please don’t turn into the old Holiday Inn/Ramada. Breakfast is fantastic and staff is kind enough…but I can tell that they don’t care much about the guests.

People above me were noisy

I love the location on the river and the convenience of downtown Alpena.

New and clean. Very friendly staff

The location is close to our vacation destination. Clean properly and helpful staff.

Clean,quiet,comfortable room. Friendly and helpful staff..

Love staying here Wish there was a hot tub!

The property is ok. But it's not the most well kept. Almost all the chairs in the lobby/breakfast area have stains all over them. The chair in my room had a very questionable stain The staff is ok...all be it they would rather talk to each other than take care of guests. 3 of us checking in at the same time atopd there for almost 10 minutes before anyone even showed up to the front counter.

When I walked in, the front desk staff was very welcoming! The hotel was super clean, and so was our room. And the bed was super comfortable! The complimentary breakfast was so good, and the variety was incredible. My overall stay was amazing. I’ll definitely be staying here again and recommending this hotel to my friends and family! Thank you for a great stay 👍

Very clean rooms, good breakfast options, and very friendly staff.

Loved how it was right on the river walk and convenient to everything we needed to be near. Very friendly staff and very accommodating to our needs.

The staff at the front desk was fantastic. I apologize for stealing the charger that they let me borrow and forgetting to bring it back.

Overall perfect

Clean, comfortable stay

In town for a family gathering, wife’s home town. Hotel was very nice. William at the front desk was very good at his job and very nice!

The pool was cold, so my children preferred to swim in the lake. Breakfast was tasty but the variety was average. The front desk workers were not knowledgeable and didn’t seem motivated to help. The staff running the breakfast were kind and exceptionally helpful.

Best place to go for a clean comfortable stay!

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We really enjoyed our stay except the sink drain took a long time to drain and bathroom door had sn annoying squeak to it

Excellent hotel!