Overall Ratings & Reviews The Franklin London - Starhotels Collezione

Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit!

Fantastic hotel and service

lovely staffs, home warming welcome

Had a great time

Hôtel was nice and staff were also very helpful thank you

Sensational hotel, International competence and service. My GF and myself have a new favourite in London and this is it. (we are from London)

Nice hotel and extremely clean and well located, but air con not working in room - it was like a furnace. So hard to sleep, USB charger also not working so phone didn’t charge.

It was a boutique style hotel , small but quiet . The only thing I didn’t like was they had us to pay additional fee for extra bed for my 8 years old daughter,but never provided extra bed !!! I was not happy to pay this fee as we had already prepaid through Expedia for our stay . The breakfast was OK , it was not a buffet with not mush options .

Nice Small Boutique Hotel, we enjoyed our stay, the property is beautiful but was a lil disappointed with the size of the suite. Location wise its amazing as Harrods and other shopping options are literally on 10 mins walk.

Room was very dark .

Quaint hotel off the Brompton Rd. Very quiet. Only elected to stay and take meals in London as we thought the price too steep and there were literally hundreds of eating places nearby. Staff extremely courteous and prompt. Room would probably need an upgrade as issues with sink ( reported) and the lighting was too dim for our liking but overall we had an extremely pleasant stay

I have stayed in many high-end hotels, and this was the hotel I felt the most comfortable and the service was impeccable and the food outstanding.

Gggg

We got off to a rocky start and finish here. The reception is at a massive table that is really not conducive to dealing with the paperwork for check in. The check in process also seems unnecessarily long and complicated. Our room was quite small, but very nice and the bottle of fizz and chocolates was a nice touch. We had breakfast included with the room, which we had both mornings - the presentation of the little pastries is very beautiful… all seemed well until checkout. Honestly, the staff must already know they’re going to be in an argument, because they are defensive from the outset. We had ZERO incidentals, but I was presented with an £80 settlement figure to pay. When I asked for the details, they were strangely unable to print the bill AND refused to let me see their screen. I demanded a breakdown and they gave me explanations such as ‘room cleaning’ (which was never mentioned at any point) and £2 extra for ordering WATER at breakfast, because evidently water isn’t included (although also never mentioned). It was absolutely the most annoying, frustrating, deliberately misleading experience I have had at a hotel in a very long time. In the end, the woman at reception basically said - we have your card details, so we are charging you and we’ll email you the receipt… WHICH THEY STILL HAVE NOT DONE… from my September stay. It really left a bad taste and `I would absolutely not stay here again.

We really enjoyed our stay at the Franklin Hotel in London. The room, the service, the staff were all very lovely and top notch. They accomodated our every need and we wanted for nothing. We would definitely stay again.

Amazing service and furnishings. Top notch stay.

An amazing stay in a beautiful location, staff are super friendly and pleasant, the rooms are fantastic and fully equipped with everything you need, the food was amazing and restaurant staff were very helpful and welcoming, I would highly recommend for your next stay

Really professional & friendly staff. Wonderful bedroom. Fantastic location!

The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.

Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.