Here are the main issues we encountered: No prior information about the change of location: We were seated on the terrace without being informed in advance. Poor service: The staff were unable to properly recommend wine, showed little attention, and lacked professionalism throughout the evening. Inappropriate sound system and music: The sound quality was poor, and the music selection was not suitable for a dining experience. Menu not as expected: The menu offered did not correspond to what was presented when the reservation was made. Unacceptable champagne service: The champagne was flat, and the glass was so overfilled that it spilled. When a restaurant claims to offer a “cool” or premium experience, it must also show basic respect for its guests and provide a level of service that justifies that image. Unfortunately, our experience fell far below any reasonable expectation. For these reasons, I would not recommend your establishment to anyone who values quality, service, and professionalism. I hope you will take this feedback seriously and use it to improve your standards.

Incredible service from the staff. They saw how exhausted we were from our travels and did everything they could to get us an early check in which we were so grateful for. Great location near the art museum and lovely restaurants nearby. We will return and highly recommend!

Overall, I wouldn’t recommend this hotel for the price, though it’s genuinely hard to say because the staff were outstanding - warm, kind, and consistently helpful. Unfortunately, the property itself fell short of what you’d expect from high-end American hotels. The rooms felt tired, the fully glass bathroom offered little privacy, and our street-facing room was very loud at night and overly bright in the morning due to weak blackout blinds. The location is central and convenient, but not particularly upscale. We also noticed several comparable hotels in the nearby business district at a fraction of the price, which we regret not choosing.

Hotel Magnolia is a beautiful property that provides a great atmosphere, though I found that it definitely looks a bit better in photos than in person. The staff are exceptionally friendly and accommodating, and the included breakfast was a highlight with a good variety of options. I also loved the hotel’s layout as there are plenty of great spots to hang out, ranging from social areas to cozy private nooks. However, our experience had several downsides. We were in a street-facing room on the second floor, and it was extremely loud at night. The room also had maintenance issues: the toilet made noises for a long time after flushing, and the shower head was faulty, with half the water dripping down the wall instead of spraying. Lastly, the blackout blinds were subpar at best, which made it difficult to get a restful night's sleep.

The rooms are very pretty and the service is good but not great. Unfortunately the wifi is terrible. You can’t stream anything or log into your accounts. They said their provider is going out of business? Not they don’t care to get a new one so their guests can have internet. The place smells funny. cant pin point the smell but it’s not nice. Anyway that’s my honest review.