A large pretty nice hotel with spacious rooms and hot springs attached. The rooms are good and I love that they kept some of the things of olde in the room. Like the old radio/alarm clock thing (?). It's now adapted for light controls and it adds a nice retro style. Each room has a toilet and bath if you don't feel like going to the public baths. However I strongly recommend you do as the hot spring water is fantastic!!!!!!!!!!!!!!!!! The rotenburo ( outside bath) is a volcanic and normal water mix. There is one small inside bathe that is all volcanic water and lost of inside baths with jets etc that are just plain water. The hot spring / volcanic water is great! It'll leave your skin feeling smooth and wonderful. I visited the bath many times! The staff were very friendly and speak a variety of languages. Dinner and breakfast is a buffet affair and pretty good. They have a great selection of food and a couple of stations where cooks will make things fresh. Thinga such as omelettes, rice balls, agepan and other surprises. Breakfast has a great mix of western and Japanese food. Toast, cereal, fruit, rice, fish, natto etc etc. Overall I had a great stay.

The room is very dirty. Many hairs left in the toilet and stains on bed (forgot to take pic). No staff at the front desk to assist for this situation as well. Such an unpleasant experience.

Staff friendly. Loving environment. Ideal for relax. It has nice coffee And soup

Local hotel staff were terrible, especially 萱沼，she's rude to the room guests, she thought we don't speak Japanese and said bad things about us to her colleague just in front of us, so we complained her and she pretended she's the manager and doesn't let us to talk to her manager, when we insisted, she told us that we can make the cancelation or call the police. Finally her manager came to speak to us, she told lies to the manager and doesn't admit for what she just did to us. The manager protected her, and apologized to us for her. Can't believe what a high class resort hotel can let their staffs behave like that.

Rooms: i got the room for 4 people and it was huge with plenty of space. Service: after my onsen bath I wanted to try the milk drink outside the bath but the machine wasn’t working due to a packet of drink stuck. I saw a man someone who work there so I told him about and he made a call and instantly another coworker came to fix the machine. I do really appreciate the effort, at the end I got my drink! Thank you very much! Location: it wasn’t very near to a train station but there are busses that passes by every 30mins to 1Hr. It was a 30 mins ride for me from togeidai doorway station. But honestly the rooms and amenities do make up for it!