Overall Ratings & Reviews Brentwood Motor Inn

There was no office to check into. Had to go to office of the next motel owned by same company to get blankets. The desk chair in room was well worn. The sitting chair had vinyl peeling in one area of the arm. The towel rack in the bathroom fell when my wife tried to use it. There didn’t seem to have enough help.

It’s a cheap model, I guess we can’t ask too much from it, but still the shower curtain can be changed when it gets mold and they didn’t change it.

It was good

When we pulled up to our room there was a guest working on his car in front of our room with fluid spilled on the ground. Guests next door were right outside of room smoking heavily. Manager was responsive to communications. Access to motel was quite inconvenient - needed to drive at least a quarter mile to be able to make a u turn on a busy highway.

Water flies were coming out of the drain of my sink and the overflow hole. To the point where I had to stuff the drain with toilet paper so flies weren’t coming into my room. It smell like complete smoke even though it’s supposed to be non-smoking it was so beyond dirty, I didn’t even use the shower there.

We wanted a lower level because we both have knee issues. we had to TEXT not talk to someone and was informed it wasn't possible. The TV didn't work we had to text again. We had to wait a long time for a response for both. Phone number outside in front was discontinued. We could get any ice. No office or person to talk to making it not inviting at all.

Spacious room! Seems like it was converted from an apartment unit -- so less uniform, but cozy and comfortable with big beds and tons of seating. Check-in was easy (via keypad) and the hotel sent many messages prior with check-in instructions & local info, which was a nice touch. The rooms were quiet -- we slept so well, we overslept! The actual communication though was a bit clunky and can use some refining -- some of the messages & texts seem to not go through, and their office seems to be renovating? It was not easy to reach someone, especially in the chaos of traveling. However, when I did speak to a service rep (at their sister hotel), they were absolutely lovely and efficient. A pleasant and unique stay!

Ok for the price.

beautiful property with a nice room to spend the night with a loved one.

Though the room, bed and bathroom were all clean, carpet had many stains, and the room smelled very bad.

We arrived soon after 3 p.m. We noticed only one towel and face cloth. I texted as directed. Received text saying cleaners had gone home at 2:30, would deliver the next day at 10:30. I asked again, with no reply, offered to go to office. Still no reply, so walked to office-but there wasn't one! Finally, someone delivered linens. In the morning, found one cup and condiments for only one cup of coffee. Based on this, along with lack of things to do, we notified management that we wouldn't be staying the second night as planned. We were told there is a 24 hour cancellation policy and we would be charged anyway. They also request that you move your trash outside the door before you leave.

Upon arrival the room smelled of smoke. We called the office and they quickly responded to resolve the issue. Thank you!

This is decent for a night but nothing special. If you’re downstairs and have several people staying above you it’s very loud.

Shower was dangerous- leaked from entire faucet handles and spout, and always runs. Did not drain, and floor got slippery during a shower. Rooms could use some simple work to keep it together at least if its not going to be clean.

The area around hotel was very trashy. The door had a half inch gap underneath it so cold air came in. The whole room needed some maintenance on it.

The A/C WORKED! Yes!

Easy-to-use and safe

It was a good room with everything we needed. It was comfortable and quiet. The coded entry system worked well and saved time.

no assistance. this property was a nicer place to stay; it no longer is

sterile and unpleasant,