Overall Ratings & Reviews Fairfield Inn & Suites Houston Northwest/Willowbrook

Great staff (at least between 6/25-6/28), nice room for

Where the air was coming out for the air conditioning. I was coughing alot. Now that i checked out, im not having the problem no more. So poor air quality in the room

It was good, we had a little problem with our air conditioning in our room, but they were able to get us accommodated and switch to another room quickly. The pool was needing some attention, but they called their pool guys. Hopefully, it’s fixed now.

I stayed for 4 days, there is no coffee machine working, TV not working and NO iron board is provided. They didn't check the things before alloting a room to customer. After I reported also they didn't make TV to work. Bad service. Felt very much discomfort which I never ever had in any place.

The staff are very welcoming and attentive, and our stay here was great. Love that they provide breakfast in the mornings. Overall great service and will definitely recommend.

Staff were wonderful and very accommodating. It was a fun and wild weekend. We had to change rooms due to my disability but there was no fuss and very quick.

it looks a bit sketchy, but the overall stay was great :)

The hotel was clean and the staff was great. The manager made everyone feel welcomed. The hotel was easy to get to. We found that we were located about 30 minutes from everything. For the price, this hotel exceeded our needs.

Decent for a overnight stay

I loved this stay i felt very comfortable as if i was in my own home i will book this room every time i visit houston

Omar at the Front Desk was very very Helpful and called us prior to see how he could help us and gave us the perfect room for our needs. He was also very kind during our stay and made sure we were very comfortable

Great check in service

My daughter and I really enjoyed your front desk staff this weekend beginning with Ky and her accommodating services. There was an issue with the bathroom light fixture, and she assigned us another wonderful room without hesitation. We met with the other ladies the rest of the weekend and everyone was very friendly. I would highly recommend staying at this facility.

All property clean and neat.

The staff was helpful and friendly. The room was comfortable, but the included breakfast buffet was paltry and not up to standard. There were very few options to choose from. The pancakes were cold and rubbery and the rest of the offerings were just "OK."

Good stay and room was just as good as it was when I stayed there 2 years ago. Only complaint was that the hot water in the shower was non existent. For a stay in the winter guests need hot showers. I did let the front desk know when I checked out.

Very clean and very nice facility, but the location was somewhat in an area not too safe but the hotel was great and modern

Ac leaked carpet was wet, bad lighting in bathroom, tv had no signal mostly in the morning just a bad stay.

We chose this hotel because it's a smoke & pet free property. We have severe allergies. We weren't disappointed. Our room was very clean and modern. No smells, animal, smoke or musty. The a/c unit worked perfectly. The rooms are sound-proofed, so it was very quiet. We just heard a bit of noise in the hallway & from the guests staying in the room above us. Breakfast was fantastic, lots of variety. The staff was friendly and helpful. We arrived late at night and we're greeted with a kind smile as we checked in. The front doors lock at night, so it felt very safe. There was security in the parking lot overnight to watch the vehicles. Overall, it was a great hotel! We'll be back.

Nice hotel good location. Loved the big shower. Breakfast was okay not much selection. Very nice check in young lady.