An honest 3-star choice for budget travelers who prioritize space and service over modern luxury. While the property shows significant age and maintenance issues, the warmth of the staff and the quality of the food make it a functional base in Hanoi. The Highlights Exceptional Staff: This is the hotel’s greatest asset. The team is friendly and helpful. Surprisingly, English proficiency is higher here than in many other local hotels—even the housekeeping staff can communicate effectively, which makes a huge difference. Room Size: If you book the Deluxe Double City, you won’t feel cramped. The rooms are notably large, offering plenty of breathing room that you rarely find in newer, narrow Hanoi boutique hotels. Surprising Cuisine: Don’t let the "simple" menu fool you. The food is unexpectedly tasty and well-prepared, despite the lack of frills. The Drawbacks Maintenance & Aesthetics: The hotel is undeniably old and feels "cheap" in its finishes. Expect an unmaintained atmosphere where things look a bit tired. Odd Amenities: A strange quirk is that the towels are quite old and often carry the branding of other hotels, which can feel a bit off-putting or disorganized. Accessibility Warning: There are high stairs at the entrance with no apparent ramp. This makes it a difficult choice for travelers with heavy luggage, mobility issues, or strollers.

Good. Very good. Room is a bit old. Noisy.

Clean hotel, friendly staff

Clean hotel, enthusiastic and friendly staff, fully equipped, if I come to Hanoi I will book here

ok hotel, clean rooms, recommended when coming to nam tu liem

Clean hotel, enthusiastic staff.

Friendly and enthusiastic staff, someone opened the door. The room was spacious, comfortable and clean. My aunt and I had a great trip ❤️ I will come back next time

Khách sạn rất ổn. Ngay trục đường chính, gần bến xe. Phòng sạch sẽ, có cửa kính bao mặt nhìn ra đường nên cảm giác không bị bí, rất thích. Cách âm cũng tốt. Chỉ có 1 vấn đề là bữa sáng nghèo nàn, đồ ăn ít nhưng hôm mình lưu trú còn tệ về cả chất lượng nữa.

The room is small and pretty, reasonably designed. Because it has a glass exterior, it's quite comfortable and doesn't block the room. The hotel is clean and comfortable, no noise even though it is close to the road. Morning food is quite good with the price range in the My Dinh area. Will come back again.

The day I went, neither TV nor WIFI worked.

Good service staff. Enthusiastic 10 points for the staff. But inside the room, I found it a bit dirty and not clean. Delicious food with good taste.

Clean room, friendly staff but be warned if you get a room in the front of the building it's on a main road with traffic all night long and the window does little to block the noise

The service at the hotel is quite good, the hotel staff is very enthusiastic, thank you for giving me a great experience when staying at the hotel, thank you Au Viet Hotel very much ❤️

The room is not like the picture, this room is delivered to another room, the breakfast is of poor quality

The hotel is clean, quiet, enthusiastic staff.

The room is quite nice and clean. If the breakfast menu is richer, it will be better

It's a nice hotel with friendly staff. Already stay since 2017 and they can keep the quality. Keep up the good work.

Great. Dedicated service, happy.

Nice room for money. Friendly employee.

The hotel is clean, the food is delicious. but the most wonderful are the staffs. really friendly and helpful. especially for hanoi, where is difficult to communicate because almost the people can't speak english. but the staff are very good, i'm really supoorted by them. love to be here. when i back to this city, i will choose this hotel again