Overall Ratings & Reviews The Railway Hotel

Stayed there several times, peace smd quiet

Quiet and friendly. Lovely weekend stay.

Stayed numerous times, great location, quiet bar downstairs, comfy bed, clean. Just limited for places to eat

was good for access to Hadrians Wall which was the reason we stayed there.

The girl behind the bar was very friendly. The bar area was ok not a lot of choice of beers. Disappointed with food said Bistro nothiing like on website only burgers or wraps available and that came up in cardboard boxes ! Not very good. Room and bed were clean. Only on street parking and was lucky to get a space. Ok for one night

Very comfortable and staff were friendly and helpful, breakfast was excellent

Clearly an old property very quaint and charming. In need of some maintenance in some areas. The bedroom was spacious and well furnished. The ensuite was very petite, good sized shower plenty of hot water at a good pressure. The toilet area was cramped, tight to use. Great cooked breakfast Charming pub very friendly staff and locals. On road parking which was fine. Easy to find space to park.

Disappointed that the bed was not a king size as stated. Also no pizzas this time as they were brilliant last time we stayed.

The details on the Hotel.com website stated "parking available" which usually indicates a hotel managed car park, unfortunately the parking was on the road. I would advise future guests not to park under the trees otherwise your car will be covered in sap. Additionally, the website stated pay at the hotel where a receipt / invoice will be given, unfortunately, the hotel do not appear to be aware of this as they took the money from my card without me present and on check out could not provide me with a VAT receipt. Business travellers need to be aware of this for expenses. For the price of the room I would expect a bigger bathroom, this one was basically toilet wide, a tiny sink impossible to wash in without flooding the floor, with a shower that does not drain very well and when the toilet is flushed water comes up the shower drain! I would have reported this issue but the person in charge of hospitality probably needs some customer service training as they were extremely off hand and unhelpful. After a very long and tiring journey a nice welcome, without a dog jumping up at you, would be nice. I must admit I was also unprofessional with my dealings with them, but a calm non-passive aggressive response from them may have helped diffuse the situation. Thanks

Great town setting

A fabulous place to stay. Very friendly and welcoming. Staff were extremely helpful. The food was incredible!!! Great location. Very clean and comfortable. Would definitely stay again.

We had the best stay at the Railway Hotel because the staff was so friendly and attentive to our needs. If you’re wanting a great English Bed and Breakfast you do not want to miss this opportunity!

Property was old but in good order. South African theme

Quiet room and good cooked breakfast. Not any choice of breakfast cereals. Evening meals at hotel and in the town are in very short supply, so you need to travel to other venues.

Lovely hotel/ pub in Hayden Bridge, Staff really friendly and welcoming . I ordered an omelette for breakfast - just the best👍👍 I paid £10 extra for an upgrade / a beautiful light and airy apartment. Thoroughly recommend . Thank you

Staff was amazing! Super friendly and welcoming. Place was super clean. Cal did a great job at making sure my wife who is gluten free had an amazing dinner. (Smoked short ribs and homemade coleslaw.

Great place, lovely breakfast

Great rooms

The room was cosy and quiet. Lovely pub downstairs and the breakfast was filling. If we are passing again we will definitely stop there.

Very friendly staff, excellent food and great location to visit Hadrian’s Wall.