Very comfortable beds, large room, huge bathroom with additional hand held shower not the usual rainfall that gets your hair wet, very friendly and helpful staff, very clean, loccitaine amenities--lovely, good location, quiet. We thoroughly enjoyed or stay there.

Muy agradable estadia en El Dorado; es un hotel moderno, con excelentes instalaciones, fantastico servicio y en una area agradable. Totalmente recomendable!

A beautiful hotel and a wonderful room. Staff was extremely attentive, going beyond the "usual." Maid service was twice a day. Enjoyed my stay very much.

Thumbs up for the great staff!

Great staff! Excellent location.

Great hotel location. Breakfast foods were often cold or Luke warm at best. Items were often empty. And slow to refill. I often had to get my own coffee. The rooms were nice, clean and efficient. The front staff were helpful given my limited Spanish. We were able to communicate.

I can’t open the slide door in the shower, my husband got help and they won’t change the room for us till tomorrow and then my husband got show, but the shower door weren’t uneven, our bathroom got flooded. Next tomorrow we asked to changed room, and we needs to moved our stuff, all the keys weren’t working, we were up and down to front desk over 4 times to get keys that worked for both rooms and to completed our move. I did asked for our inconveniences, we will get upgraded our room, and the answer was NO. They don’t care at all. I won’t return to his hotel.

The staff were very helpful, breakfast was solid, and plan to stay there again.

Excellent hotel. Stayed two nights as a family with two double rooms. Breakfast was good. Gym did the job. Sushi restaurant on top floor was excellent! Overall this was superb value for money. I would recommend.

The most amazing breakfast ever. Decor was so elegant and beautiful. I'm definitely staying here again.

We arrived very early but were still allowed to check in which we really appreciated. Breakfast was nice and the toon was comfortable.

Staff is very friendly. They helped arrange drivers for pick up at the airport and also activities. The hotel stay was comfortable and conveniently located in a safe area. I would suggest that the hotel at complementary free water at least for the first night because people don’t go to the grocery store when they arrive late. Breakfast was pretty some of the foods could be improved. But overall, it was a good stay.

Good value

This was a short stay but the staff was great. Pretty rooms with AC and windows with noise isolation. The hotel is pretty close to good restaurants.

Breakfast buffet, a little more food explanation in English, more tourists are coming, they need a little more info on their menu.

This place has much potential. It was surprisingly quiet in my room and I found my stay there to be very restful. However their management is overly focused on nickle-and-diming you. Did I really have to stand waiting for 5 minutes at 4am when the desk agent had to go upstairs and confirm that I hadn't eaten a candybar from my room? Did that breakfast waitress really have to chase down a woman who inadvertently took a 2nd mug for a cup of coffee? Really? The staff themselves were kind enough but they're being micro-managed in a way that doesn't grow the hotel overall. Management is the problem.

Property location is bad.

Staff is very hospitable and took care of all the requirements.

Beautiful place with amazing food options and drinks.

Excelente lugar y acogedor