Overall Ratings & Reviews Holiday Inn Express & Suites ALABASTER by IHG, an IHG Hotel

Great staff

We enjoyed our stay at the H.I.E. Thank you Hotel.com for making this an easy process. Very understanding when needed to switch hotels and did so without a problem. I will definitely use you services more in the future.

The hotel had everything we needed for the night and was extremely clean

Clean, great location next to a wonderful BBQ restaurant. The mattresses are excellent and shower pressure is top-notch! Lastly, best hotel breakfast I’ve had in many stays!

A lot of work being done, fixtures wrapped in plastic, etc. The fitness center and pool were both closed for repairs also. Overpriced for what we actually received.

It was just a normal stay. We ate at a barbeque place not far from hotel. I didn't like there updated way of doing things. I prefer a sit down dinner and not ordering when you first get there--like a fast food place.

Smells new and clean friendly staff Only reason we laid over here was for the indoor pool when checking in was told the indoor pool was closed for maintenance So wish I was emailed or called about this before hand

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I reserved 3 rooms. The bathrooms needed attention. There was hair in all three bathrooms. Also, it took too much effort on my part to request adjoining rooms and caused me worry. I have a handicap mother. There needs to be a better process/policy put in place . Although the request option is on the website, I was told many times that they didn’t have adjoining rooms. Even if they did, it couldn’t be guaranteed. The rooms should be assigned while booking to those who have special needs. It wasn’t until the day before our arrival per my phone call, that I was told the rooms would be assigned close together. Also, it was overpriced. The rooms were not clean and the breakfast was poor. Fault for this does not fall on those at the front desk. The fault lies in poor policies and management. I hope these issues will be addressed.

Liked location. Get rid of the carpet.

I was there one night on business in the area. No complaints, got a good night sleep.

What a wonderful facility! Will definitely go back ♥️ I can’t begin to describe how sweet and helpful the entire staff was ♥️♥️♥️

Thank you!

Pool closed. For maintenance Work out room closed for maintenance Guest laundry closed for maintenance

Very nice

Front desk very nice and helpful ,polite.

Our stay was short but our service was top tier. Everything within the facility was exceptionally clean.

Great and friendly and beds comfy

The wonderful stay at this property was truly splendid the personel Tosha and Diane where simply the best. The front end always greeted us with a smile and really made us feel good.

carpets were worn and dirty. The room had tile mssing from the floorboards. It just looked like they weren't maintaining the property up to IHG standards.