Clean, good location. Close to Trains. Have stayed a couple of times in London and Citizen M and would recommend for solo travelers. Rooms are a little tight for couples.

On day the day our hotel stay was to commence (Friday 6/2.26) we had an emergency and our daughter was admitted to hospital. We contacted hotel that day and the following day ( Saturday 7th 2/26) to explain, hoping they would use their discretion ( as stated in terms) and not charge us. Eventually after waiting 35 minutes on phone an employee told us we would get charged for the stay even though we would be returning to stay in London the following month. Is this good customer service? Will it encourage me to book with this group of hotels again? Let’s hope someone with compassion contacts me to rectify the situation. No communication so far. Hope my disillusionment can be turned around.

Hotel was great, thr

Check in was brilliant, it's a self serve and easy to use. Room was lovely, clean and comfortable. The only issue is that the bathroom door didn't close which could lead to embarrassment. The blackout blinds worked lovely.

It’s a good hotel but is not a 4* as it is sold, rooms are small so for 2 people getting ready for evening in London, it was very difficult. Toilet is behind a plastic container and feels like it’s next to the bed which didn’t feel comfortable. No tea or coffee facilities in the room

Nice

I was given a wheelchair room but i didnt ask for one.

The room was clean and the staff were helpful

Heat wasn’t working most nights, was freezing all night. My last night I was shivering all night to the point I woke up with cold sweats from shivering so much. This was while wearing a sweatsuit and two comforters since I requested an extra. There was also a foul smell coming from the sink that persisted for the majority of my stay before being fixed. The comforters and towels had stains on them. Just gross and not good.

Great staff

It’s a great hotel. Super close to everything. Staff are lovely and the bed is HUGE This is a return visit Wouldn’t hesitate to stay again

Very clean and convenient. However, the staff stood out. Every single staff member we me was friendly and helpful.

Yes but the sink outside isn’t the best

Good

Clean and confortable. Great location.

Staff great but room was not serviced. Option on in room iPad defaults to don’t clean.. Location felt a little sketchy.

Room spotless and totally functional.

The perfect hotel, offering the best value for money in terms of location. My partner and I were welcomed at the reception by the sweetest receptionist, Hannah. She showed so much kindness and warmth when she received us. At check-in, we explained that we had had an unpleasant stay at another hotel, and Hannah demonstrated exceptionally good service. She is an employee who truly deserves a star! In addition to this, the hotel stay itself was fantastic. It was about a 10-minute walk from Liverpool Street and had shopping options nearby. The hotel staff were very welcoming, no matter when or where you encountered them.

Excelent location and staff

Staff was great!