Overall Ratings & Reviews AC Hotel by Marriott San Jose Downtown

Great clean updated and spacious hotel with easy walking access to SAP center. Nice pool and outdoor seating area with fire pit. Nice restaurant and bar, parking in garage is a bit of a walk but not bad. Airplanes can het a bit noisy

Great hotel, very clean and comfortable

Everyone was so nice, helpful and friendly. Walking distance to bars and restaurants. Property is nice and clean.

Very clean hotel, well maintained. Friendly staff, housekeeping was very good. A little noisy if your room faces the highway though. Would definitely stay here again next time I’m in town.

The property was perfect. Would have been all 5s if they had free parking.

Perfect location for a Sharks game. Really enjoyed the San Pedro Market nearby… hotel was fine for one night.

AC was the perfect hotel to go see the Sharks ...

Ac was not working and made this the most uncomfortable. They brought me a fan, this is the first time I stay at a hotel where there is no AC

Best Hotel near the SAP Center!

Had a great stay

All good

Unfortunately my exeperinece with the management has overshadowed the actual hotel itself. The front desk was helpful during our stay and even let us keep our bags with them after check out for a couple hours so we didnt have to leave our luggage in the car. HOWEVER, we were automatically charged for in and out parking which we did not use. We left the car in the garage and paid the fee at kiosk. I called several times to dispute it and they said they would refund it after not even appoligizing for such inconvenience. Still havent received the refund and the manger seemed to just want to tell me why they charged me for a sevice I didnt use. Butbwhy would I lay for parking twice. This seems very crooked to me and that they were hoping I wouldnt notice charge. Because of this, I wouldnt stay there again eventhough I did enjoy the stay and other staff. This is just too sneaky to me and such a waste of time to be calling to get my money back.

This is nice if you are looking for BASIC amenities. All their "suites" and I use that term loosely( they are not even 1 bedrooms like they advertise- 1 small room)- are over the FREEWAY. I heard every single car. the room was bare and cold. I honestly felt like I was in a jail cell. I am sorry to be so blunt.

The walls were so thin I could hear every door open and shut in the night. It was tough to sleep. The hotel parking is on the 5th floor of the parking garage and I did not feel safe at night parking.

This is a great location for a going to San Jose Sharks events.

I arrived by car after midnight. I had to carry my sleeping daughter down four flights of steps at the adjacent parking ramp because the elevator is shut down at 11pm. The company should anticipate this scenario.

It's an above-average hotel, but it's a hotel.

Beautiful room and nice bar downstairs.

Clean properties

A perfect stay.