People often mention about Ciao Saigon Hotel & Spa
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Ambiance (2)
Surroundings (1)
Accessibility (1)
Staff Friendliness (1)
Wifi (1)
Check-in/out Time (1)
Room Space (1)
Bedroom (1)
Taste (1)
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Traveler Reviews Ciao Saigon Hotel & Spa
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Customer reviews
Tl
Thuy l. N.
9.7
/10
Reviewed 12 week(s) ago
The staff are enthusiastic and supportive even late at night. The airport is very close and convenient. It's easy to catch a bus and enjoy the comfortable Saigon atmosphere.
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1 people find it helpful
SN
Song N.
6.6
/10
Reviewed 15 week(s) ago
The bed had bed bugs, my daughter was bitten and the soles of her feet were swollen. The toilet and bathtub floor were covered in hair. The room smelled a bit musty.
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1 people find it helpful
Accommodation's Reply
06 Mar 2025
I spray the hotel's insecticide once a week so it's hard to get bed bugs. The rooms are always clean and fragrant, maybe because the products I use to treat the rooms haven't completely gone away.
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XIAJIAN SHEN
4.8
/10
Reviewed 68 week(s) ago
Tối tắm không có nước nóng, hỏi nhân viên kêu xài năng lượng mặt trời tối hết. Nhà tắm không vệ sinh còn nguyên tóc của người trước.
3 people find it helpful
dt
dang t. n. d.
6.1
/10
Reviewed 73 week(s) ago
Some staff gave bad attitude. However, security people are very friendly and nice.
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NT
Nguyen T. T. N.
5.5
/10
Reviewed 114 week(s) ago
nhân viên pv đồ ăn sáng tệ . không tự chủ động linh hoạt . Làm khó khách hàng khi xuống ăn sáng . 09-04
3 people find it helpful
CP
Cao P.
6.0
/10
Reviewed 147 week(s) ago
The pvu staff is not good, I am 5 minutes late to not give breakfast, not even a glass of water. Very bad attitude even the staff at the homestay in the mountains
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7 people find it helpful
Accommodation's Reply
24 Aug 2022
We sincerely apologize for the bad experience as well as the inability to fully utilize the services at the hotel. Thank you very much for your review.
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PK
Phng K.
9.4
/10
Reviewed 149 week(s) ago
Ưu điểm: Phòng rất đẹp, giá cả hợp lý. Gần sân bay Nhược điểm: Cách âm kém, khách sạn nên thay lại toàn bộ khăn và áo choàng tắm. Trong cũ sợ quá
5 people find it helpful
Accommodation's Reply
25 Aug 2022
We sincerely apologize for the unpleasant experience during your stay. The hotel side would like to thank you for your comments and will fix the above problem so that you can come back and experience our services to the fullest.
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Thi Nhu Hoa Nguyen
9.7
/10
Reviewed 216 week(s) ago
Không gian yên tĩnh, tiện nghi, dễ chịu, phục vụ chuyên nghiệp, khách sạn gần sân bay tiện cho các chuyến công tác ngắn ngày.
1 people find it helpful
Huynh T. K.
9.7
/10
Reviewed 242 week(s) ago
Sock location near the airport. Convenient for entering the airport to fly. Good service
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3 people find it helpful
VAN LANH HUYNH
Medical
9.1
/10
Reviewed 283 week(s) ago
All is well, only the reception desk is too slow and not flexible
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2 people find it helpful
redjo h. t. s.
6.0
/10
Reviewed 283 week(s) ago
this hotel is a big Scam my gf is a vietnamese, I have to open new room just for her rather than single room don't recommend this one don't book them
1 people find it helpful
Nguyen Kim Hung
Family
6.9
/10
Reviewed 288 week(s) ago
Standard room. But my family checked in without a receptionist.
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kieuhiennhi
Business
9.4
/10
Reviewed 289 week(s) ago
Room is large, comfortable, comfortable, clean but not very soundproof, outside the noise in the room clearly heard!
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2 people find it helpful
SR
Sokchan R.
9.3
/10
Reviewed 289 week(s) ago
Good room, comfortable place to stay Lunch and dinner are available. Good service staff The hotel is near the airport, a little far from the city center. Must use the car to travel to the city around 2-3 kilometers. Impressed.
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1 people find it helpful
QH
Quynh H.
Medical
5.4
/10
Reviewed 291 week(s) ago
Quality and service are getting worse and worse unlike the first times. The room is moldy. The control panel is near falling. Towels are old and torn like towels. Previously there were 2 Bells, then only 1 and now have to carry a lot of glass, just open the super big and heavy door. 2 experiences this month are terrible
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2 people find it helpful
VP
Vo Phuong A.
Family
8.8
/10
Reviewed 295 week(s) ago
I have 6 days at the hotel, the hotel is beautiful, the airport is very comfortable, nice breakfast, nice room. However, there is a triangle with a shelf for storage and repair, an old towel, a lot of hair. In general, I'm satisfied
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2 people find it helpful
PN
Pham N. N. P.
8.5
/10
Reviewed 296 week(s) ago
Good service, friendly staff
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2 people find it helpful
tl
tran l.
Business
9.7
/10
Reviewed 297 week(s) ago
1. Not satisfied; The hotel has a camera system so you know when guests leave the room or in the room. If guests are still staying, they should telephone guests before opening the room. 2. Extremely satisfied: - The attitude of all the staff from the swimming pool to the room, the receptionist to the restaurant are very friendly and ready to help you. - Quality of modern room is suitable to the standard. Smart room system. - Buffet breakfast with few dishes but good quality rata, from taste to raw materials. Must say the buffet dose is very fresh and selective, a plus that even a 5 * hotel may not have done.
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1 people find it helpful
HQ
Ha Quoc H.
Romantic
5.4
/10
Reviewed 299 week(s) ago
Room was not nice and clean
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CL
Chau L. P.
10.0
/10
Reviewed 299 week(s) ago
Great and clean, airy suitable for resting for the whole family