SOL by Melia Phu Quoc

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Overall Ratings & Reviews SOL by Melia Phu Quoc

Traveloka (850)
Other sources (804)
8.5
Very Good
From 850 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.1

Location

8.3

Service and Facilites

8.6

People often mention about SOL by Melia Phu Quoc
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Family Friendly (5)
Room Space (4)
Distance to City Center (3)
Staff Friendliness (3)
Activity Option (3)
Check-in/out Time (3)
Ambiance (3)
Soundproof (3)
Bedroom (3)
Bathroom (3)
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Traveler Reviews SOL by Melia Phu Quoc

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Customer reviews
THI L. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Everything was fine. The pool offered a great view of the sunset. The beach wasn't as beautiful as I imagined.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for your review and for choosing to stay with us. We are delighted to hear that you found everything to be "okay" and that you enjoyed the stunning sunset view from our swimming pool. It is truly one of the most magical experiences we offer, and we are glad it made a positive impression on you. On the other hand, we sincerely regret that our beach did not live up to your expectations. The appearance of the coastline can sometimes vary depending on the season, weather conditions, and tides. Your honest feedback is very important to us, and we will continue to do our best to maintain and care for our natural surroundings to provide a better experience for our guests. We hope to have the pleasure of welcoming you back in the future for even more beautiful sunsets and an even better overall stay! Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc
tutur g.
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6.8
/10
Reviewed 2 week(s) ago
1. This hotel only has one slipper to wear to the beach, but to wear at the room? Maybe you should provide 2 slippers. 2. There is no soap at the bathroom, only shampoo and conditioner. 3. This hotel must provide a tote bag because this hotel has direct access to the beach and guests need to carry their belongings. 4. The required deposit is very high, about 1.000.000 VND, and if you don't have cash, you have to pay with a card, and the refund may take 1 month.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! I am Jtan, and I am writing to you on behalf of the resort. I have received your feedback and truly regret that your experience did not meet your expectations. Please accept my sincerest apologies for the shortcomings you encountered during your stay. We are deeply sorry that we fell short of delivering the high-quality experience we strive to provide to all our guests. We highly value your input as it helps us to grow and improve our services every day. We hope you can accept our apologies, and it would be our pleasure to have the opportunity to welcome you back and provide you with a much more seamless and enjoyable stay in the future. Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc
Vi Thanh H.
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8.5
/10
Reviewed 3 week(s) ago
I really liked this hotel, it's close to the airport, everything was great.
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Accommodation's Reply
09 Apr 2026
Dear Mr. Vi Thanh H, First of all, welcome to Melia Phu Quoc SOL Hotel! Thank you very much for sharing your feedback about your stay. Your valuable comments are a great encouragement to us as we strive to improve our services and always provide better service. We sincerely hope that you and your family had a comfortable and wonderful time on this beautiful island. The entire SOL team looks forward to welcoming you back again. We sincerely hope you will return to use our services again. We hope you will continue to enjoy many more wonderful and memorable trips! Thank you. J Tan – Nguyen Duy Tan (Customer Experience Manager) Melia Phu Quoc SOL Hotel
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Vi Thanh H.
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8.5
/10
Reviewed 3 week(s) ago
The rooms were spacious and clean, and the breakfast was delicious and plentiful. The swimming pool was large, the beach was beautiful, and the staff were enthusiastic and attentive. I will definitely come back again.
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for the 5-star rating! We are absolutely delighted to know that you had an excellent stay with us. Your support and high rating mean the world to our team. We look forward to welcoming you back to our tropical paradise for another perfect, "soulful" getaway very soon! Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc
* Manish *.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Best location. Private access to the beach. Kids friendly. They have 4 restaurants to attract the global tourist. Very near to the airport, only 15 minutes.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our prime location and the convenience of being just 15 minutes away from the airport. It is fantastic to know that our private beach access and kid-friendly atmosphere helped create a great experience for your family. We are especially proud of our four diverse restaurants, as our culinary team works hard to bring authentic global flavors—from Mediterranean to local Vietnamese—to all our international guests. Knowing that these features made your stay memorable is the best reward we could ask for! We look forward to welcoming you and your family back for another "soulful" vacation in our tropical paradise very soon. Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc
Juni
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Maybe there needs to be a little more renovation to make it fresher.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Terima kasih banyak! Thank you so much for your honest and constructive feedback. We truly appreciate your suggestion regarding a "fresh renovation." At SOL, we are committed to providing a soulful and high-quality environment for all our guests, and your feedback is incredibly valuable to our management team as we plan for future improvements and refreshments to our facilities. We want to ensure that every corner of our resort feels as vibrant and "fresh" as the tropical spirit of Phú Quốc! We hope to have the opportunity to welcome you back in the future to show you an even more revitalized and improved version of our paradise. Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc
Hạnh D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
My stay at Sol by Meliá Phu Quoc was amazing. Beautiful resort, relaxing atmosphere, great food, and excellent service. Special thanks to Trọng Anh and Tân for their warm, attentive, and professional support – they truly made the experience even more memorable. Highly recommended!
1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Mr. Han, Sincerely, Melia Sol Phu Quoc Hotel We hope your stay at Melia Sol Phu Quoc Hotel was a pleasant one and that you will remember this time. Thank you very much for your valuable feedback. All of our staff look forward to welcoming you back to Melia Sol Phu Quoc Hotel again. We are committed to providing you with the best service, so please feel free to contact us if you have any questions. Thank you. Luan Meng Assistant Manager, Customer Experience Department
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Hạnh D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
My stay at Sol by Meliá Phu Quoc was truly wonderful. The resort is beautiful, the space is airy, the food is delicious, and the service is very professional. A special thank you to Trong Anh and Tan for their enthusiastic, friendly, and thoughtful support – they made my experience so much more complete. Definitely worth returning!
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Accommodation's Reply
11 Feb 2026
Dear Mr. Han, This is a brief message from Melia Sol Phu Quoc Hotel: Thank you for staying with us. Your valuable feedback is a great honor to all of us. We are delighted that you enjoyed your stay. Your feedback will help us improve our services and provide you with a better experience in the future. Thank you very much for sharing your valuable experience and suggestions. We at Melia Sol Phu Quoc are committed to further improving our services and facilities for all our guests. We look forward to welcoming you again. Thank you! Luan Meng Assistant Guest Experience Manager
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Sinh I.
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10.0
/10
Reviewed 15 week(s) ago
Very beautiful The beach is also beautiful The staff are enthusiastic
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Accommodation's Reply
11 Feb 2026
Dear Mr. Chen, Best wishes from Melia Sol Phu Quoc Hotel. We hope your stay at Melia Sol Phu Quoc was enjoyable and filled with wonderful memories. Thank you very much for your valuable feedback. All of our staff look forward to welcoming you back to Melia Sol Phu Quoc again. We are always committed to meeting your needs, so please feel free to contact us if you have any questions. Thank you. Luan Meng Assistant Manager, Guest Experience
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D***G
icon-origin-TRAVELOKA
6.7
/10
Reviewed 20 week(s) ago
I had a bad experience here! Location: 9/10 – Perfect view for enjoying the sunset, and close to both the airport and Duong Dong town. Food: Buffet 6/10 – It wasn’t good. Room: 4/10 – At check-in, they told me I only needed to wait a few minutes for the room to be ready, but it actually took 40 minutes. Then they gave me a combined bed, and the mattress was so old that it made me uncomfortable. They even provided a huge 20-liter water tank, but there was no water inside. And the cost for all that bad experience was 3 million VND. Staff: 4/10 – There was no sympathy for any of these issues. They even asked me four times about late check-out, yet still said no, even though I only requested until 1pm. There are many other resorts in Phu Quoc that are much better than this one.
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We will forward your comments to respective departments involved and we will be closely monitoring this feedback. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Anh Nguyen (Mr.) Assistant Guest Experience Manager
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Hoang T. T. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Nice beach, nice service, the good is great. I love tk be back and i come back often
1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Mr/Ms. Hoang, Xin Chao, from SOL by Meliá Phu Quoc! We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Our staff truly appreciates your wonderful review, it means a lot to them to know their hard work made your stay enjoyable. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Sincerely Yours, Anh Nguyen (Mr.) Assistant Guest Experience Manager
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VU HAI H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
This is a great destination, very good service. Conveniently located to attractions and the airport.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Mr. VU HAI H., Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms.) Assistant Guest Experience Manager
N***N
icon-origin-TRAVELOKA
8.5
/10
Reviewed 68 week(s) ago
The bathroom wall is made of glass and the bed is next to the bathroom wall. The glass has a layer of decal BUT if you shower with the bathroom light on - everyone in the room can see you very clearly. I stayed with my wife and a 5 years old daughter and I had to shower at very late night with no light on - or my wife will take my kid out off the room so I can have shower at daytime. I think the Hotel should install a curtain inside the bathroom wall to make it more comfortable for guests.
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5 people find it helpful
Accommodation's Reply
14 Jan 2025
Dear Valued Guest, Thank you for staying with us. We would also like to thank you for dedicating your valuable time to forward us your comments as we always strive to improve the service provided to our guests. We are sorry to hear that the bathroom design did not meet your expectations. While we understand that this might not be to everyone's preference, we hope that you were able to enjoy the other aspects of your stay. Rest assured, at SOL by Melia Phu Quoc, guests’ experience matters most to us, and your feedback will surely be taken seriously for improvement. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms.) Assistant Guest Experience Manager
T***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
Location near the airport, center. Enthusiastic staff, clean and comfortable rooms, good view, big swimming pool but when I went it was under renovation so it wasn't very nice and couldn't take pictures, private beach is okay, sand and water color is not very nice, delicious buffet within the price range
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3 people find it helpful
Accommodation's Reply
21 Nov 2024
Dear Customer, Thank you very much for choosing to stay with us. Your feedback is a great source of motivation for us, and your comments will help us ensure the quality of service at SOL by Melia Phu Quoc. Once again, thank you for staying at SOL by Melia Phu Quoc, and we hope to have many opportunities to welcome you back. Best regards, An Lai (Ms.) Customer Experience Manager Assistant
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Phu H. V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 91 week(s) ago
Excellent location for family and couples alike. Staff is super friendly and helpful. Very close to Duong Dong commune, the airport, and only 15 minutes ride to An Thoi commune. Breakfast is quite delicious and there are many options. Bedrooms are clean, spacious, and very soundproof. My room on the 5th floor has amazing view of the ocean, the garden, and the infinity pool below. The pool is a must-try on your visit. Overall, very satisfied with my 2-day stay at sol phu Quoc!
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5 people find it helpful
Accommodation's Reply
01 Aug 2024
Dear Mr. Phu H. V, We are absolutely happy to receive such an amazing review! We appreciate your recognition of our team members and our location. Thank you for your kind feedback on our breakfast, accommodation, and our pool. Your great compliments motivate us to keep delivering excellent experiences to our valued guests. Thank you for visiting us, and we look forward to seeing you back soon! An Lai (Ms.) Assistant Guest Experience Manager
Ly Ly
icon-origin-TRAVELOKA
10.0
/10
Reviewed 99 week(s) ago
Amazing view and I love the buffet breakfast.
2 people find it helpful
Accommodation's Reply
11 Jun 2024
Dear Ly Ly, Thank you for staying with us and sharing your experience at SOL by Melia Phu Quoc! We are so happy to receive such a perfect rating! It is delightful to know that you have enjoyed the room view and our international breakfast. We look forward to welcoming you back soon for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms) Assistant Guest Experience Manager
Truong Tu Hoa
icon-origin-TRAVELOKA
9.7
/10
Reviewed 139 week(s) ago
Clean room, friendly staff, nice view, delicious food - I will visit again next time
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1 people find it helpful
Accommodation's Reply
29 Aug 2023
Dear Truong, Hello, from SOL by Meliá Phu Quoc! We are truly honored to welcome and serve you. You won't imagine how proud we and the whole SOL by Meliá Phu Quoc team are to read your review. We are delighted to know that we have provided you with a wonderful stay. Your feedback during this stay will help us ensure that SOL by Meliá Phu Quoc always provides the highest level of service. We thank you again for taking the time to share your experiences and suggestions. We hope to have many opportunities to serve you in your next trip with the innovation of service quality and facilities at SOL by Meliá Phu Quoc. Best regards, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc
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Maire J.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 149 week(s) ago
Wonderful stay. The grounds were well kept, with tidy rooms and lots of activities to pick from. The restaurants were of good quality & we enjoyed the variety of the breakfast buffet.
2 people find it helpful
Accommodation's Reply
05 Jul 2023
Dear Maire Jacobs, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc
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DANG T. A. B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 151 week(s) ago
Dịch vụ rất ok, nhân viên rất thân thiện và nhiệt tình hỗ trợ gia đình mình. Hồ bơi và khuôn viên rất sạch sẽ. Mùa này sóng hơi lớn. Ăn sáng tạm được.
1 people find it helpful
Accommodation's Reply
05 Jul 2023
Dear Ms. Dang Thuy An Bui and family, Hello, from SOL by Meliá Phu Quoc! We are truly honored to welcome and serve you. You won't imagine how proud we and the whole SOL by Meliá Phu Quoc team are to read your review. We are delighted to know that we have provided you with a wonderful stay. Your feedback during this stay will help us ensure that SOL by Meliá Phu Quoc always provides the highest level of service. We thank you again for taking the time to share your experiences and suggestions. We hope to have many opportunities to serve you in your next trip with the innovation of service quality and facilities at SOL by Meliá Phu Quoc. Best regards, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc
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Patrice Jean Roger PROD HOMME
icon-origin-TRAVELOKA
6.6
/10
Reviewed 169 week(s) ago
I lost a hat at hotel but they said they didn't see it.
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