Overall Ratings & Reviews Holiday Inn Express & Suites DALLAS NORTHEAST - ARBORETUM by IHG, an IHG Hotel

Everything was great. The only thing that wasn't good was that the TV remote back kept falling off.

Great stay the breakfast options were amazing

great staff super quality

Great staff super quality

Homeless camping in woods behind hotel. Hallways were warm! Shower was great!

Mold in bathroom, fluctuating hot water

"We had a mixed experience at this hotel. On the positive side, the concierge Miles provided excellent customer service, and the maids were friendly and generally did a great job cleaning our room. However, there were several issues that detracted from our stay. The hotel's management seemed to drop the ball on supplies. The pool was unheated, despite being advertised as heated, and the water was freezing cold. We also struggled to find available towels, which was frustrating since we rely on the hotel to provide them. The complimentary breakfast was a letdown. The selection was consistently sparse, even when we arrived early at 7am. We were disappointed to find no bagels, and overall, the offerings were unimpressive. At that point, it might be better to grab breakfast elsewhere, like Waffle House. We also experienced technical issues with our room keys, which stopped working multiple times a day and required frequent recharging. Additionally, the hotel had to replace the TV because the original one didn't work. Overall, these inconveniences led to a disappointing stay, and I'm giving the hotel 1 star. With some improvements to supplies, breakfast, and room amenities, this hotel could provide a much better experience for its guests."

Went to the indoor pool with my family and it was clean as a whistle!

This is honestly the same hotel I get every time I go to Dallas. Good price hotel and location. Basic 3-star hotel with breakfast!

It’s a new property and staff were great

Nice place to stay. Only issue was the construction around the area.

The staff was super helpful and friendly. The atmosphere was nice as well. Our room was nice and cozy.

Didn’t like breakfast selection. They were low on things. Towels were being washed when I asked for them. Lobby bathroom was filthy.

It was good overall. The AC did not blow cold air but it was late so it was not extremely hot. I was too tired to complain.

Everything was good

My stay was excellent

Great stay once again. Room clean and comfortable. We will be back next year. Thanks

Good location,

It was within distance from everything food shopping ECT. Very quiet and ducked off nobody walking around at night good for family.

No deadbolt lock on room door. People drinking beer and playing loud music outside our window. We left and went to another hotel