Unexpectedly, clean and hospitality is amazing

Beautiful spot, clean rooms, very friendly and helpful staff, great food Bicycles were no good Otherwise wonderful We would definitely come again

I was expecting a glamping experience as advertised, but the place looks outdated and the room was not clean. Stains on the towel, faded curtains, a worm on the sink and the shower area looks dirty. I left right after I arrived and they pretended I stayed the whole 5 day trip to avoid reimbursing my money back. They have ignored my messages. The place is beautiful but the facilities are not glamping at all.

Love the experience! And Caesar was a great guide for the tour. It’s a must if you stay here. Also very peaceful

Really magical in its sheer simplicity. Rooms are far more comfortable than I imagined. The food was amazing and felt like a relative cooking it. Went for 8 nights with two kids and grateful we took a chance here.

Perfect place !

Everything

Incredible staff, very helpful. I loved the privacy of my hut. It was quiet and picturesque. Short tuk tuk ride to beach.

Staff was so nice, helpful…They have two cenotes beautiful.

The staff and service here was phenominal. I had no complàints with this place. They made sure we enjoyed our stay and they were super friendly and their english was very good.

The property was quite loud during my stay and not relaxing like I had hoped. I ended up leaving a day early at my own expense as a result.

Accommodation : The tent was awesome, nice bed. Staff were amazing and helpfull. Also the Cenote inside the property available 24/7.

I absolutely loved my stay here. Beautiful place, the restaurant is exceptional, the included breakfast fresh and delicious, and the staff are amazing.

Solo traveler. Felt safe from day one. Staff courteous and very friendly. Accommodations met all my needs.

Lovely location. Loved seeing the spider monkey overhead and iguanas wandering. The fishspa is something special for Noth Americans. People seemed to enjoy the monkey sanctuary. We will do that next visit.

It was a pleasant quiet place

Amazing, very peaceful, unique and wonderful experience

Beautiful quiet glamping in the jungle. Nice staff. Great food. Comfortable bed and hot shower.

This is one hundred percent my fault but I noped out about 20 minutes after arriving. There was a spider in our bed the size of the back of my hand. After that, every bead of sweat may as well have been another one. I couldn’t do it. I’m not a wealthy person but I had booked a week and ‘gave up’ my $650-700 plus $$$ cab ride back to playa del Carmen within an hour of arriving. I’m happy to have donated to what seems like a very good cause at least. Never even made it to the animal sanctuary or a cenote. The staff was very understanding and helped us get right back on track… Welcome to the jungle 😜

What I loved: Feeling like we were in a secluded location in the jungle. The beautiful setting. The wonderful staff. They really made everyone feel welcomed and appreciated. And when my arrival was delayed, it was easy to communicate with them via WhatsApp. The resident cat. Comfortable rooms with ensuite bathrooms. The semi-outdoor shower in the bathroom. Our visit to the animal rescue. Bicycles you can borrow. Although the menu lists separate breakfast and dinner menus, I asked for an omelette at dinner and they gladly made one. What I didn't love, but still liked it: Cold shower - to be fair, the info page does mention this, I just didn't read carefully enough. Not actually as isolated in the jungle as you think. I could hear some neighbor's music late into the night, but not in a fun, enjoy the music kind of way. Earplugs helped. The bathroom was just a bit more rustic than I expected. It was still fine and functional. The friend I traveled with was initially a bit skeptical, because she is accustomed to sales conferences in fancy, chain hotels. Our stay, and the staff, won her over. She loved staying "somewhere different" and she loved our visit to the animal rescue. One note, the lead photo on Expedia is misleading. Akumal Natura is not on or near the beach.