Overall Ratings & Reviews Best Western Plus Downtown North

Bathroom smelled like mold. Bathroom door wouldn't latch so you could not lock the door. a/C unit compressor was going out and extremely loud.

The hotel was conveniently located next to a gas station where you could replenish supplies. It was clean and well maintained. The breakfast was good. I was a little uneasy about the location with crime, but I guess seeing hotel security was reassuring.

Friendly staff, clean rooms and very cold AC, the breakfast was good.

Great spot clean with a gym

It was my choice due the closeness to an event we went, but I don’t think I would choose it again. Walls are too thin so you hear everything that is happening next door and viceversa. Shower was like a hospital and with no place to put soap or shampoo. Staff was very friendly

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The air conditioner finally was cold by the second day. The bed was fairly comfortable. I appreciated the separate bedroom because my sister-in-law was with us. The WiFi was very spotty. Front staff was friendly and helpful. The breakfast was okay. The waffles were the best part. I also appreciated the coffee and orange juice. We picked this hotel for the room, location, and price. They also have a very nice patio and pool.

Complicated

The AC didn't work properly. The room setup was very odd, right when you opened the door there was the bathroom sink. The bathroom door didn't shut right. They need to replace the chair, very worn and fabric peeling all over the place.

Great place for budget stays

The staff was friendly and helpful, and the surrounding area wasn’t bad. However, the pool was quite small, and I was disappointed with the cleanliness of the kitchen and breakfast area,I noticed ants and even a few bees, which was concerning. The breakfast itself was very basic and low quality. Overall, I’m giving 3 stars mainly because of the affordable price, but there’s definitely room for improvement in cleanliness and amenities.

Very nice place to stay. Price, location and staff is excellent! Will stay again here from now on. Actually confirming a stay right now for next week! Highly recommended!

Only 3 min. from Walter Gate at Ft. Sam Houston, great staff

Nice and clean place friendly staff and really convenient stores close by

I booked last minute over the phone prior to driving from Houston and arrived around 1 AM. Thank you for having a room available for my family.

Good location.

Convenient location. Would stay again.

All staff were amazing. I forgot something in the room and was able to go back and get.

Chris at the front desk was friendly and professional. Room was clean. Good room for a great price.

Chris was amazing as the night clerk and very helpful and attentive to every customer.