Overall Ratings & Reviews City Inn Hotel

Traveloka (102)
Other sources (26)
7.7
Pleasant
From 102 reviews
Provided by travelers on
Cleanliness

7.2

Room Comfort

7.3

Meal

6.7

Location

8.6

Service and Facilites

7.5

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Traveler Reviews City Inn Hotel

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Customer reviews
V***V
icon-origin-TRAVELOKA
6.0
/10
Reviewed 36 week(s) ago
When I made the booking, the reviews all said that wifi was fast and good. Imagine to my horror that wifi was not working when I arrived due to optic fibre cable malfunction. I have work backlog now. Avoid if you are a professional. Good location but not for long stay guests.
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Juniati L.
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4.8
/10
Reviewed 99 week(s) ago
Finding the place is very difficult even though it is in the city center. After finding the location, I went inside but I had to cancel when I wanted to check in even though I had already paid in full, I didn't get my money back. The reason I canceled was because after coming in and seeing it in person, the room smelled very bad, the condition of the room was too much gypsum scattered around and where the building tools were. where. The room is not neatly arranged when you want to enter the room. Sorry I didn't take a photo because I immediately said goodbye feeling disappointed because it didn't match the review I read 🙏😢😩😭.
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1 people find it helpful
lina y.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 169 week(s) ago
First time staying here for 4 people, and was given a room for 5 people. The room is quite okay.
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1 people find it helpful
Havannah
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Family
icon-origin-TRAVELOKA
5.6
/10
Reviewed 313 week(s) ago
The staff are friendly, but the rooms are a lot of insects and fleas, the 3rd floor without elevator, the bathroom is very dirty, lots of hair k * l * m * n, not good, just because it's close and strategic place, it's better to look for a little expensive but go home with no illness.
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1 people find it helpful
Guest
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Backpacking
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5.7
/10
Reviewed 314 week(s) ago
I don’t know how this hotel has quite good rating but it’s so old and requires renovation so badly! Is it worth of price? Yes, if you have hostel phobia. Cleanliness is also very unsatisfying. Someone’s hair and dust one the floor, someone’s gummy bears pack on the shelf, also I suspect bed linen wasn’t fresh but I can’t say for sure as pillow and bed itself smells like cigarette smoke. Should I even tell there’s no daily cleaning? Positive side - staff. Some of them are really nice and helpful.
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1 people find it helpful
Nguyen T. C.
icon-Family
Family
icon-origin-TRAVELOKA
9.3
/10
Reviewed 322 week(s) ago
This is such amazing place for budget travel. Location is perfect which is near Petaling street and Pasar Seni station just few steps so you can easy to reach every places in Kuala Lumpur. I booked family room and they have everything essentials (you can request the staffs). Room is small however it is worth for the price. I think this hotel is the cheapest in KL 😂. The staffs are really friendly, you can ask them anything about Malaysia and they are good at English, Chinese too. Also you can get clean water to drink at the counter for free. Totally love this hotel and I will come back if I have a chance
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Alvito P. R.
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Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 326 week(s) ago
Highly recommended, hotels near tourist attractions, cheap fun.
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Rivaldo L. S.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.1
/10
Reviewed 328 week(s) ago
When I arrived there, I heard 2 spouse were fighting and it was really disturbing.
1 people find it helpful
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tan c. n.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 333 week(s) ago
Location is okay, but the stairs😅. I can make a machine down the 3rd floor, the water is really small, just showering is hard
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1 people find it helpful
Vu Thuy d.
icon-Family
Family
icon-origin-TRAVELOKA
5.4
/10
Reviewed 334 week(s) ago
The hotel offers a 30-minute late check-in because the previous check-out is late. Arbitrarily changing another room for the guest with a worse room, the guest refuses to tell the room, let the guest wait too long, and the guests demand the money to bring the correct room. During the waiting period there are no seats, no wc. Please give the hotel to the wc room with a seat waiting for the unpaid living room. Hotel with many mosquitoes, double bunk beds on 2 sisters collapsed. Experience horrible for 5-person room, 2 double-storey beds and 1 single hic bed.
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KENNETH C.
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6.5
/10
Reviewed 341 week(s) ago
Toilet room is dirty / no bath soap provided / no air freshener in the room that's why it’s smell bad.
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faza h.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 349 week(s) ago
Sad, the rooms in the renovation process are also still being sold, the service is not good and there are hidden rates, namely taxis per room 10 ringgit.
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2 people find it helpful
lindawati s.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.0
/10
Reviewed 357 week(s) ago
Many areas smell not fresh, dim, in a room like an old guesthouse for decades, I only lasted an hour, cancel, look for another place. 😭
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Carolin N. B.
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Family
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5.8
/10
Reviewed 368 week(s) ago
This hotel was very cheap but the room conditions were not up to basic standards of cleanliness and the beds were uncomfortable for our backs, the ceiling had holes in the thermal plaques and the air conditioner unit (thankfully at least there was one!) had no functioning slats so there was no way to change the direction of the airflow and since the room was small and chocabloc with an extra bed and we couldn't move anything around and the AC it blew straight on to us. The staff were friendly and tried to be helpful, but there was only one of them who spoke English so sometimes it was not possible to communicate our needs. The best thing was the location, close to China Town.
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Duong T. Q.
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Backpacking
icon-origin-TRAVELOKA
8.8
/10
Reviewed 371 week(s) ago
Staff are very helpful, from the receptionists to the room-cleaner
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Antonio J. C.
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Backpacking
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8.8
/10
Reviewed 373 week(s) ago
Good service, cheap, cold AC, hot water for bathing, location close to art market station and petaling street.
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Antonio J. C.
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Backpacking
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8.8
/10
Reviewed 373 week(s) ago
Good service, cheap, cold AC, hot water for bathing, location close to art market station and petaling street.
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Nurmadihah M.
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 376 week(s) ago
No grill. Doors like this get knocked out. Towels are like wipes. The location of the night is scary. No elevators, no stairs.
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1 people find it helpful
zaenal a.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 376 week(s) ago
The price and friendliness of the attendants is cool, at that price, worth it!
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syukriah
icon-origin-TRAVELOKA
8.8
/10
Reviewed 378 week(s) ago
The experience of staying here is pleasant, suitable for those looking for cheap prices. Although the price is cheap, the facilities are okay, in the room there is AC, TV, clean bathroom. WiFi can get free stuff even though check-out. Hotel staff are friendly.
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