We couldn't contact hotel before we left nz neither could Expedia, they told us to go anyway, so we flew to Fiji got to hotel which was closed!!! ,old car bodies out front rubbish everywhere nobody there, so after consoling my children who were very upset that we flew to another country and didn't have anywhere to stay I rang Expedia clocked up a $130. Ph bill while on hold so they could sort out a new hotel for us luckily the taxi company stayed with us for 2.5hrs until accommodation was sorted although I paid the taxi driver an extra $100 for waiting with us ,we also missed out on our first outing in fiji as it took so long to get accommodation so there goes another $300 dollars we couldn't get back ,we have received no contact from Expedia since then even though they said they would send us some type of voucher to be honest I won't be ever using Expedia again, also the add for hotel was misleading as it was nowhere near shops or anything for that matter and like I told them my wife has rheumatoid arthritis so we needed to be close to shops or town ,so good luck to anybody else using these services. A refund for all the drama and stress would have been nice