Hotel looks new with lot of modern features incorporated. However, the real soul of hospitality is missing. Hardly see staff smiling. Infact, the reception seems lost and robotic. Staying in five star hotels, first time I have experienced coming back form work and finding the room as you left it. Asking for the reason, "the house keeping was not told to clean the room. They cannot enter the room without permission". I am confused, is it good or bad. I mean, you trsut the hotel and expect them to clean the room in your absense. Breakfast buffet is good but nothing for vegetarians, except lettuce and hard croissants. They have some vegetarian dishes on the buffet but placed next to meat and people using the same ladel for both. Staff remain ignorant. For them its normal. Infact, the room service menu is average. Room service staff is cold and robotic. Wifi - Seriously, I think in todays fast world its more important than breakfast. However, the hotel has failed in that aspect as well. Even after complaing about the connectivity issues and speed, seems the technicians were helpless. They has a big router placed in the living room but the speed and connectivity in the bedroom was snail slow. Overall, it like lot of money has been spent to built the hotel with lots of modern technology and equipments in the room, which looks very fancy. However, attention to the staff and their training and guidance needs more investment and attention.

Great

Great

Comfortable stay for a family. The staff is very friendly. The room is very clean and spacious. The hotel is close to the airport, we were able to rest well after our long flight.

Very good hotel. Excellent quality of the rooms! A couple of (very) small things; 1. The Pool is only open between 8am and 4pm, which is a little tight 2. The Shopping Mall is walkable (some hotel staff say it's not) - but you need to be creative/patient with the traffic! 3. This is very close to the final approach of Jeddah Airport - and you will hear planes in the middle of the night. Other than that, it's an excellent hotel and very reasonably priced.

Great 5 stars hotel near airport and AlArab mall.

Staff & Service is exceptional

It was ok, No complain …

Definitely I will choose to stay here again.

Nice stay at a new facility that is well furnished, typical 4 stars stay. I would go again, but area is close to airport but not to shopping or recrational activities. Rooms are spacious and comfy with all needed accessories. Soundproofing is excellent and air conditioning as well.

Nothing special, just close to the King Abdulaziz Airport

Everything was fine until after I checked out. Requested a cab from the hotel. They charged me beforehand only for the cab driver to take us to the wrong airport terminal. Then had to hire another cab driver and pay him an additional 100 SAR to get me to the right terminal. Poor communication between front desk and driver.

very clean and modern room accessories. Near airport location and close to Arabia Mall

Amazing hotel , I enjoyed my time and everything was I expected

The hotel itself is really good with cery spacious rooms

Good

It was noisy from the main Road some of the facilities were not fully operational

One of the best hotels in Jeddah

Worst 5 star hotel ever. I was in Jeddah for a business trip, my company chose this hotel because it was the nearest 5 star hotel to the airport. And then I find out that nothing in my room operates normally. The lights, AC, and most important the whole bathroom with the shower, nothing was working. Everything was in a very bad condition, like if the hotel was built in the 18 century! Very disappointed, especially after complaining to the hotel staff... simply no response and no one took an action. Just don’t stay here and find yourself another hotel.

I had to stay at that hotel because my flight was rescheduled by the airline due to the fog weather. I chose that hotel because it is less than 10 min away from the airport However, the shatle services which is mentioned in the website is NOT CORRECT there is no shatle service and I had to book a car to take me to the airport