Charming traditional hospitality

I was surprised to see a Ryokan listed. This type of “ hotel” usually charges by the person not the room and it’s expensive. I was so excited to get such a great deal but turns out it was not. The price seemed low at first for a room including breakfast but they hid the cost of the breakfast in the service charge, and extra fees. And then they tried to charge us again for the entire stay. We waited ten minutes for them to figure out we already paid. And finally they said we owed another $ 25 because our daughter was 13 and considered an adult. The Ryokan business does not fit into this hotels.com app. Children are only considered children if they are in elementary school, but the hotels.com app requires we put the age in not the grade so the cost was not correct. The bathtub in the room was boarded up so you had to take a bath in the public bath which was nice, but some people might not like that. The ryokan is old but I did not mind, my children liked the old style phone. The room staff was friendly and they made our breakfast slightly different because of food allergies and that was very kind of them. It was a nice place to stay but not the bargain we had thought.

Good hotel and wonderful services. I had a series of bad luck in my trip and I am very thankful to the great assistance and considerate services offered by the hotel. My father fell unconscious due to his health condition in the evening. The hotel manager called the ambulance immediately and made the arrangement to send him to hospital. The manager speak English well and did the translation for us. The hotel manager waited with us at the hospital till 10:30pm. Thanks to the prompt and quality medical services, my father regained conscious. The hotel manager drove us back to the hotel. When we arrived, the japan style full course dinner has been ready in dinning room and all the servers waited for us till this late time at night. My family also had a good rest in the clean and well conditioned room. In my second day, my car engine could not be started off due to the weak battery. I called car rental company but it did not seem to help. The hotel manager also came and helped me to restart the engine so that I could drove my father back home as soon as possible. Their hot spring bath is located at the top floor. Though it is indoor, it had a big window, which have a landscape view of Ikaho Onsen. The public bath is clean and well conditioned.

宿のスタッフの皆さんが、とても親切で感じが良かったです。お料理がとても美味しく、量も十分でした。施設は古いかもしれませんが、色々と工夫されていて、良かったです。満足しました。

スタッフの方々はフレンドリーかつ親切な印象です。大浴場は滞在中はいつでも入れるのは良かった。総じて施設は古めかしかったですが、値段相応かと思います。

施設は思ったより清潔感があり気になってた独特な匂いもなく快適に過ごすことが出来 スタッフの対応が心地良く伊香保の銀の湯は とても心地いい温泉でまた入りたい温泉です。 車で来館でも目の前が駐車場なので大変助かります。 料金が安く旅好きにはもってこいの旅館だと思います。

お湯も食事もとても良かったです

家族4名にて。利用させて頂きました。 8歳、5歳の男の子が…楽しみんで居ました、 また、秋に宿泊したいと思います‼️

・フロントから開封済みの歯ブラシを渡される。 （この時点で不信感しかありませんでした。） ・予約サイトにはベビー用部屋とは書いてないのに、ベビー用部屋が予約されていた。 子供用のおもちゃ、哺乳瓶を温める器具などが置いてあり、使う側からしたらありがたいかもしれないが、使わない側からしたら誰が使用したか分からないもので汚い。 前日に片付けておいてもらえませんか？と聞いたところ無理だそうです。 ・2枚目以降、ハンドタオル、バスタオルが有料。借りようと思ったときに言われた。 ・料理は美味しかったです。

夕食・朝食ともに、とても美味しかったです。 お部屋に露天風呂があったので、ゆっくり入ることができて、良かったです。

大浴場が少し汚れと古さが目立って残念でした。 部屋付きの露天風呂は最高でした。 泉質はかなり気持ち良かったです。

食事はとても美味しく頂きました

食事が豪華!

食事が美味しく、スタッフが親切でした。

一間舊式的溫泉旅館,雖然沒有完善的設備, 房間亦顯得老舊, 但也整齊清潔. 大浴場泉水足夠熱度, 浸后非常舒服. 服務員態度親切.

食事がおいしかったです。 量が多く、食べ応えがありました。

安くて過ごしやすい

Overall it is a good hotel for staying in Ikaho, will consider to come back next time when visit Ikaho. That would be nice if the hot spring area for lady has more protection.

家族的で居心地が良かったです。

お部屋とトイレが古かったので　ガッカリしてしまいました。廊下が寒いのと　お部屋が乾燥していて加湿器が欲しかったです。