No staff available at point of arrival at approx 19:00hrs. No staff available at departure at 08:00hrs. Payment from card not taken, No VAT receipt, which is vital, received.

Not really a hotel. No staff present at any time!

Great local produce at breakfast.

Breakfast was lovely and keys were ready when we arrived with clear instructions on how to find the rooms.

We never saw anyone, the keys were left on a desk in an envelope with my name on it and instructions to get to our room. Once in our room it smelled damp and stuffy with cobwebs & spiders on the bathroom window and in the corner by the bed. It’s a shame because the room was in good shape but just needed a bit of love. The whole experience felt a bit like we were in Twin Peaks, it was more like an Airbnb in an ex hotel as we never come across another soul and somehow felt a bit eerie!

Lovely Hotel, amazing decor our room, Minsmere, was spacious and very comfortable with a great shower. A little niggle was no decaf. coffee in the room. Breakfast was freshly cooked and presented. Our third stay at Satis House and we will definitely stay there again.

Room was a little eclectic- but nicely decorated a nd clean. Was in one of the sheds which was OK, but I feel if you are advertising a Georgian house, you should make clear that you don't actually stay in it. Breakfast was a little chaotic- feels like another member of staff needed. Despite booking in for 9, didn't get breakfast until 9.30, and tea wasn't come. Hardly saw any staff member. There were only five or six in the restaurant. Beyond that it was a fairly reasonable stay-

Nice place

Unique, eclectic boutique hotel. Possibly not for you if you find taxidermy uncomfortable or really love level floors! This is an old building with lots of personality. Very helpful and accommodating staff but not obvious where they are so I, and other guests, were often wandering around looking a bit lost. Overall the hotel is a little tired and we struggled to get a hot shower but our room was gorgeous with a huge balcony which was lovely. Breakfast was delicious but again it wasn’t really clear what the process was, we ended up going back out to reception and ringing the bell at which point the chef came out to greet us. It would have been great to have a notice that explained what to do! We would definitely stay again if we were coming to the area.

Its my go to - simple as . It has style and character only privately run Hotels can do . Breakfast to order at the time you determine - old school excellence !!

A bit run down. We paid extra to have a tub in the room, it was NOT the tub shown in the pictures and instead a shower tub unit - the inside of the tub was cracked and peeling, not ideal for taking a bath. The bathroom had an outside door we assumed was locked but it was labelled as an Emergency exit from the hallway and someone walked in on my fiancé taking a shower from the hall!! Very scary as someone could have walked in at any time when we were in the room and when we were out.

Over the years I’ve stayed in many hotels in many different countries, This must be the dirtiest I’ve stayed in.If you don’t look up or behind anything it looks okay but if you do, oh dear!! You could write your name in the dust behind the bed. Cobwebs in the corners and on the ceiling.

Nice hotel, just needs a few updates.

On arrival at the hotel (late afternoon) no one was at reception, and no bell to call someone. It was cold and dingy. There was no proper lighting. The room was not heated (in November!). There were two small electric panel heaters in the room - and one did not work. The heater in the bathroom (small electric heater up on the wall) did not work either. No one seems to have checked the functioning of the heaters.

Pleasant

Only stayed one night but nice room, great beakfast

Unfortunately, the cleaning of rooms was poor, cobwebs very evident in window frames and other areas and dusty in places. Towels and bedding ok though. Bar and lounge was not open and was not informed this would be the case.

the bed provided was very comfortable. The building,which has considerable features would benefit from some serious restoration.

T

Restaurant not open on Sundays and menu on other days pretty grim. Hotel is very tired in places and grubby in others