My family and I stayed at JW Marriott Kolkata last weekend. We had the most luxurious stay. The staff were extremely friendly and welcoming. The rooms were very clean and comfortable. But the food was the highlight for us … it was simply divine. Big thanks to Arvind Singh (operations manager at JW Kitchen) for organising the restaurant so incredibly well. Excellent quality food and amazing service! Huge shoutout and gratitude Souvik and Bishal for serving us with the utmost hospitality and care. Souvik really went over and beyond to make us feel welcome and help us find preparations suitable to our pure veg dietary requirements. Souvik really excelled in his service. Thank you Souvik! Also thanks to Shreya at guest relations for her friendly and smooth checkin. I really appreciated her hospitality alot. We will certainly be back and encourage all travellers with young families to stay at JW Marriott Kolkata where you get the most wonderful 5 star stay!

Great

The staff was courteous. The

Pillows were horrible to sleep on. Noise from the next door room kept me from sleeping, when I complained about it at 2am to the front desk the noise stopped! Also, in the shower the next morning I slipped, lucky I am still young enough to get up, however there's no phone for emergency in the bathroom. I did hurt myself, I will add.i don't think I will be staying here again.unfortunately.

Attentive staff were everywhere, service was excellent, food wonderful, room very good….an all round great experience…..thoroughly recommend this hotel.

Yes

Amazing hotel, breakfast was lovely, staff are friendly, spa treatments were excellent only thing I would improve is the pool which should be heated. Thanks for a great stay x

Chnmoy did great job in room cleaning. Reception and restaurant staff were amazing. Chef did up delicious glass noodles twice. Thank you

Bathrooms are very nice, comfortable beds and very professional staff

My stay was nice. Hotel staff was very cooperative

Great hotel. From the moment we arrived to check out, the staff were top rate - every single person encountered was pleasant, smiley, not just willing, but wanting, to help make the stay better. Could not ask for more. We booked an exec room and was on the 20th floor. Amazing views. Big room, really comfortable bed, big bathroom, top quality amenities. There's a great coffee shop on the ground floor, as well as the buffet breakfast area. Nightclub in the basement but that did not affect us. Great pool and fitness area. An absolutely fabulous stay and what a great place Kolkata is. Thank you

I only wish I got a little upper floors. But the hotel is immaculate. Will definitely stay again !!

Great but couldnt control the aircon, it was either on and cold or off

Top notch across the board

Overall a great experience. Highly recommended.

Everything was perfect. Great staff great atmosphere and great overall experience!

Overall, it was a great stay. The staff were friendly and welcoming.

There isn’t much negative things to say about this hotel if any. 5* isn’t enough, needs to be more. Great location, lovely staff, great food, the the room is of the highest quality. I can not recommend this hotel for your stay more. The spa is also great, gym was perfect with Subhojit providing great PT. Everything about the room is perfect, be it the amenities, the bed, the shower. It all just works perfect.

Kulsum was the best from the moment we stepped in, and her friendly welcoming persona, was embodied by all at JW from our hostess at the Top notch Asian restaurant to the Gym instructor….awesome stay, wish i could go back

**Pros:** - Spotless property with excellent housekeeping; staff are constantly attentive. - Beautiful rooms with comfortable beds, spacious bathrooms, and great views. - Food quality is excellent across the property. - Manager Aman was exceptionally helpful, resolving challenges quickly and professionally. **Cons:** - Breakfast service is inconsistent—staff often chat among themselves or get pulled into distractions instead of attending to guests. - Atmosphere during breakfast can feel chaotic, with some guests yelling on phones, shouting at each other, or even pushing and shoving. - I had to change my room once due to noise from nearby guests, which was frustrating for a JW Marriott standard. - Service focused more on quickly clearing plates rather than offering refills like coffee or tea. **Overall:** Despite the disruptive clientele and uneven breakfast service, the core property quality and certain staff like Aman make JW Marriott Kolkata worth staying at. I would still rate it **4 out of 5