Overall Ratings & Reviews De Houz - Trefoil Setia Alam Home Stay

For stain at bed sheet after check-out charged around 50RM to expensive for only one bed sheet. Can buy new one.

If you want to check in, you have to read many steps. Self check in. The security deposit of RM100 is non-refundable. It's been more than 24 hours waiting. Pool water hurts the eyes when bathing. Spring-like mattress. No facilities like microwave, tea or coffee for drinks. If you want to check out, you have to leave the apartment first. Can only send cards. I don't know if I can get a security deposit or not 🤬😡.

big bed beautiful house. only the tv doesn't work, the aircond can't be set. but overall okay

Easy check in. Clean and nice room.

The service is not satisfactory, customer service and cards are missing to open the dend door extraordinary.

The house is very clean, complete and comfortable. Only the management did not provide guidance on the use of keys and others in full, fortunately there was a security guiding guideline.

Very poor service, missed out of unpacked room, room opened by outsider while we were in the room, room was not safe, unhelpful worker, TV was broken but no response from staff just read our msgs. Barbed and messy room, dirty sheets. Very dissatisfied.

Good location but difficult to find when google map set wrong location. Difficult check in & check out system.

Because my children can not get in the pool because of the clothes that do not follow the standards of the management body. Should be notified in advance.

Check in. Wait for the staff to drop for a waiting time for about 10 minutes. Spacious, clean, large bed, comfortable for our family. Adjacent to the city mall loyal. If you want to bathe the pool please provide a ready-made bathrobe. Not allowed to wear jersey shirts. Ya Allah kesian kt pak guard dia buat kerja dia. Check out the same here waiting for the lobby, the staff down from level 31. Recommended.

Good service and comfortable but use access card may have many problem use a lift.

They told us the key is left inside the mail box but we found nothing in it. We call and no one answer our call after more than 30 minutes only they call back and told us the key is put in another mailbox wrongly. We already left but we have to drive all the way back to the homestay. And its night 11 pm we are so tire and disappointed with the service provided. The room condition is not good ,water pressure slow chair is broken table is shaking. Will not come again

For my comments, this service apartment so so only. 1.35pm checking booking name to check in but wait until 2.30pm hen got management PIC bring us go office check in but we need to pass security counter first and the foreigner security (maybe communication problem) call to management to take few confirm. And I booking face to pool view but they give me face to road, call for ask they answer is if customer got mention will give pool view, asking for change the answer is full d... D***. And the shower handle spoil, air cond no cool.

No receptionist counter at lobby. No channel on television - tv not functioning

It's difficult to check in because there are no registration counters in the lobby. There should be a security party escorted us to a high of 32 for registration.

The hotel is good and location is convenience for me to convention center. But the service of De Houz was not good, staff is not friendly, not greetings at all. The unifi was there, but not given password. Tried to contact the staff, no response. Until the second told I was told that unifi only can use for hp but not functioning on TV. Sofa bed provided but not functioning well, can't flat the bed. The fan and lighting not functioning well, once you switch it off, when switch it on again become not functioning. Need to pull out the card to restart again.

Disappointed. Not clean, dusty ( especially pillow & bed). Toilet living hall stinky. Staff not too helpful.

The apartment regulations is too strict, the visitors cannot easily enter the lift, pool area because they must use security card, cannot wear jersey, tracksuit to use pool, always been watch by security personnel, not recommended for those who want to enjoy freely

Nice place for relax and shopping

They provide only one insert card for power electricity at my room; a few TV channel very poor signal without picture; Jacuzzi is not like whirlpool; receptionist is not at the lobby front office as usual; the housekeeping did not tidy & clean the room every day & only provide my room once for the compliment mineral water within 1 week; not satisfied.