We checked out of this hotel in less than an hour. The rooms are even smaller than shown online but the major issue was the lack of cleanliness of the room. The bathroom was filthy and need some serious renovations. The towels in the bathroom were dingy and way past their prime. The bed was past its better days as we could feel the springs when we sat down. The positive points I will share about this hotel is the customer service, the person at the front seat was courteous and profesional. When we called to ask if we could cancel our stay she asked what out concerns were and offered to change our room, when we let her know that we would not be comfortable in this type of hotel she agreed to refund our payment. We received the refund within five days.

Great location, safe, and good price.

El staff fue perfecto pero no hubo reabasto de shampoo y la habitación tenía demasiados restos de cabello y vellos en la cama

Good service and support

Clean room, very nice staff, being so near to mundo E is a plus too, overall very good experience

Habitación siempre limpia.

It’s a good option to stay the rooms were very clean. I needed my bathroom toilet unclogged one time in the evening and they couldn’t accommodate sadly. Once the staff leave for the night you’re on your own. The breakfast was more continental so limited options but glad they offered it. The room walls are really thin as well cuz you could hear Folks having sex from every side. It wasn’t a private moment at all but it’s a hotel so we know what’s happening 😬😳. All in all it was cool can’t complain

Breakfast quite acceptable Location within that megaplaza very difficult to locate Good elegante functional design and mobília I suggest some signos to help to find ones way toward the hotel once entered in that big complex of E mudo

Muy cómodo, muy céntrico y super agradable que está a lado de una plaza que tiene todo. El café no me gustó.

Good option in the area. A bit pricey but probably worth it.

Two nights in a row was the sound of FIRE ALARM , NOBODY answer the phone at front desk and NO announcement , scary and very disappointed, for sure someone was smoking !! the cleaning is very poor , f

Ideal para descansar

This hotel is very nice

Parking is a bit tricky. $4/day

Their lobby and business center were too noisy because the hotel personal - receptionists and Service team

Love that is inside the mall. Nice hotel.

was good

Kudos to all the staff, particularly to "Don Rodolfo," who always makes guests feel welcome and appreciated. Amazing service, friendly staff.

No

Hotel suits my work location