Overall Ratings & Reviews Holiday Inn Express & Suites ROSWELL by IHG, an IHG Hotel

It was very clean and had good Service. Breakfast was very good. Limit on bacon pieces though.

Staff was friendly and knowledgeable about events.

Good breakfast

Clean and friendly staff

The beds were comfortable but the staff was so unfriendly. There was hair on the bathroom wall and on the bedside table. There was built up dirt in the corners of the room and bathroom. The highlight was the breakfast with the pancake maker.

Great location to be near (ten minute drive at most) museums and stores.

For one the USB ports in the rooms are all jacked up and don't work, the hotel has only two luggage cart to service all members which is unacceptable due to the amount they charge for the rooms, breakfast not so good and the welcoming receptionist especially on day time are not friendly and very welcoming and they do very little to accommodate guests.

Hotel was as advertised. We only stayed one night but it had everything we needed and was clean. The staff was friendly.

Arrived around 7pm and was told our room wasn't ready. Explained that they had an issue with cleaning staff and offered a late check out. Staff was extremely apologetic and kind. We went to dinner (which we were going to do anyway) and got our room as soon as we got back. Felt like the issue was handled well, only thing that would have been better was if we had been notified before we arrived. Room itself was clean and spacious. The black out curtains were great. Standard breakfast.

Hotel is nice and clean, not much space for parking, staff was really nice we had to wait a little bit for our room because they were cleaning and they gave us a free beverage while we were waiting, we didn’t try the complementary breakfast but the breakfast area was nice and clean also, room and bet were clean and confortable, the only issue that we had was the AC was kinda loud, I recommend to stay in this hotel.

Aliens everywhere. Space types.

I believe it was very unique that the property has such a well known name such as,”Holiday Inn”, and yet they had 4 different sets of guests; myself included just waiting in the lobby for our rooms to be ready. Check in was at 3 and we didn’t get into our room until 5.

It was okay but not great. Above average compared to the rest of the town.

This was the worst hotel on our family vacation stay. We had 2 rooms. The floors in the hotel were filthy. Looked like they mopped with a swiffer instead of a mop. Shower floor needed scrubbing with some good bleach. I stood on a towel in the shower. Yuck. We killed a roach in the bathroom. Breakfast food was cold! The food license on the wall expired last month. They need someone to come check this hotel immediately!!!

Staff was very friendly. Facilities were good. Unfortunately our mini-fridge broke down late in the evening, but it wasn't worth having them come to fix it as we were leaving early the next morning.

Clean and comfortable room. A little loud in the morning with the trucks loading/unloading? at the business behind the hotel.

Great stay loved the beds very comfortable

Nice and clean rooms.

Have stayed here several times, as I travel 2-3 times a year on business. This time I had to ask to switch rooms. Restroom floors were dirty, so was the shower; body hair all over the place, didn’t look swept or mopped. There was even what looked like dried-up spit in the side of the sink, hate to think what else I woulda found if I hadn’t switched. Lift-up coffee table was damaged. Young lady at front desk was kind enough to move us.

Clean & quiet with friendly staff. Would stay here again.