Overall Ratings & Reviews Home2 Suites by Hilton Conway

Great stay!

Very pleasant in every way

Stayed one night for business and was able to use the lobby area for business. Staff was accommodating, friendly and the spaces were clean. Very comfortable bedding and room as well.

Enjoyed

Staff was aggressive and rude...

Clean, comfortable, and spacious rooms. Breakfast was good and had several hot options. All staff were very friendly and helpful.

Nice property but the bed was extremely hard. Will make us reconsider staying here next time we stay in the area.

There were no actual curtains. Our room had a blue shade over the window, which made a blue light all night. We like the rooms as dark as possible!

Great

Our room seemed to have paper thin walls. It was extremely loud and the back door was broken & wouldn’t even latch close!

It was a great place for a night out away from home

No hot water in any room, bugs in the bathroom, and one room was right next to the exit and woke up one of our employees on multiple occasions. For being the most expensive hotel in the area, Sorely disappointed.

Didn’t like the layout. Elevator was on the very end of the hotel. The opposite.end away from parking.

Everything was great

The office chair in the room was worn and cracks were in the handles of the chair. The ottoman was stained and dirty, the breakfast was sub par.

Room 319, bathroom door needs a stopper! Mashed a couple of fingers closing door. Finally had to put a shoe in doorway to keep door from going past the stop and mashing fingers! Needs attention.

Front desk was unattended when we arrived for check in about 4pm and I waited about 5 minutes for someone to come and help. Sidewalks and dog walk areas were not clean. A back entrance to the property close to the dog walking area was a non-working door with the key fob system and a stairwell exit door on the 3rd floor had no door knob. The ice machine on the 2nd and 3rd floors were out of order so we went to the first floor for ice. Overall poor experience. We've stayed at Home 2 Suites six times over the past 2 years and this experience is an outlier. Usually have a great experience--hope the Conway hotel can make improvements because we like the their pet friendly policies.

No hot water. Induction burner didn’t work. Wall paper peeling off walls. Bed comfortable. Fridge freezer worked great. Breakfast fait

Nice hotel. Close to shopping and eatery’s.

Staff was excellent and very friendly. We’ll stay there again in the future.