Overall Ratings & Reviews Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

A lovely property stretching down to the beach with lovely gardens snd excellent facilities. All the staff were friendly and helpful. Breakfast buffet was top quality. The swimming pool was great - though a few more loungers and parasols would be welcome at busy times. The room was spacious and comfortable.

Was a very pleasant stay . Will visit again

Room was very small, dine in wasnt that good, bathroom had leakage

It was a good stay at the property. They had limited options for outdoor play or activities, however the beach and pool were quite enjoyable.

Great hotel and comfortable stay with good amenities

Very unhappy with the room. We booked Deluxe Room, 1 Queen Bed (Club Room) however we were given bad room stating hotel has upgraded us to better room. When we requested why we are not given our original booked room, I was informed those rooms are booked and not available on Sat and Sun. Apart from room rest all were good (cafeterias, pool, beach areas, and service staff)

Do not let waste your money. They will never tell you that they have sold garden for parties and that they are loud and go on until 11 PM. Gym is very dirty. Mosquitoes everywhere. Not even orth the price. Shame that ITC is associated with it

Service level is low Even the TV did not provide basic channels like CNN. Or BBC Not enough lighting in the room to read

It was quite calm with great service and food. Away from city hustle bustle its one of the best beach resorts

The pool and the common area is really good. The restaurant and rooms are good but didn't feel like worth the money

Complementary breakfast could have been added

We liked the size of the property. It was a shame that work was happening. The pool area needed TLC.

To be honest, I’m still surprised how this is classed as 5 star property. Probably before 10 or 15 years and definitely the rooms and property doesn’t give that 5 star look. AC wasn’t working in Reception, AC wasn’t fully functional in room, no ventilation, no South Indian food, majority of Hindi speaking staff. Pool has no equipments or any kids toys to play with, delayed room service, delayed check out procedures, food is not worth the money we paid for. It was totally a disappointing stay out there. Nothing to like there, sorry

The service and stay is not worth the rates they are charging. The resort called 1 day before asking to delay the check-in to after 4 pm since there was a marriage function that was getting extended. This was not expected as we had informed to check-in by 2 pm since were were driving down. It took more than three calls/follow-ups to get extra bed setup.

Amazing property. Well kept rooms and an efficient team responding to your needs. Located in a quiet peaceful neighborhood with a long stretch of beach available for long barefoot walks. Ideal getaway from city life.

very nice resort with excellent staff and excellent facilities..suggested destination for 2-3 days holiday trip to relax.

My family and I loved the service and hospitality. The food was above average given that the head chef was away when we visited (non-peak season). We received a complimentary upgrade (only after we were first offered the chance to pay for our upgrade and subsequently we received it free anyway). There were way too many flies even in the indoor restaurants. Overall, we'd still give this visit a 6/10. We had a great time, but probably not worth the price tag and up to what we'd expect of an ITC member hotel. The staff however were exceptional and ofcourse deserve special mention.

Rooms were big and spacious. Food at the restaurant was amazing. The beach was like a private beach since there wasn't anyone else there.

The property is great and well kept, but it is unfortunate that they do not have all services available that are written/promised. We stayed for 2 days and none of the Salon services were available during out entire stay. Additionally, the restaurant has very limited menu options during different hours of the day and not everything on the menu is actually available. We couldn't tell if it was just off season or the staff didn't feel like working, but that made our stay not as smooth. Also the view to the beach is ruined by this large unnecessary fence and mesh rope that goes avvross the view horizon. I've never seen this ugly eyesaur at any beachfront property. The carpet in the hallways looked like it was from the 50s, with stains on it.

Warm and helpful staff. Very good food and very comfortable accommodation. Will definitely return