JL
Jackie L. D.
Family
8.3
/10
Reviewed 331 week(s) ago
Pros: Spacious room, good location, accommodating cafe staff. You can borrow their towel if you’ll go to the beach. Cons: no elevator, we stayed in rm 4c. Not ok for senior or pwd or anyone with knee prob. No wifi. No phone in our room, so it's hard to contact the front desk. There is a used water bottle left in our ref. We just informed the front desk.
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1 people find it helpful
Accommodation's Reply
08 Feb 2020
Hi Jackie! Thank you for taking the time to write about your overall stay. Feedback, such as yours, helps us maintain or improve the services we provide our guests.
We thank you for the kind words regarding our hotel's location, spacious room and accommodating cafe staff.
We do would like to apologize for the inconveniences you experienced: no wi-fi, which is intermittent throughout the entire island, since Boracay is a small island; no phone in room 4C - each room has a phone to contact the Front Office for any requests needed by the guests, so thank you for letting us know about this. We will contact our maintenance department to prevent this from happening to other guests.
Lastly, we do offer the lower floors for PWD guests or senior citizens, but thank you for also including this in your review so that others are aware.
Hope you have a wonderful day.
