Homewood Suites by Hilton New Hartford Utica

Explore Homewood Suites by Hilton New Hartford Utica
9.4
Exceptional
From 443 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

Traveler Reviews Homewood Suites by Hilton New Hartford Utica

Number of reviews per page
20
40
Top reviews
Beverly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was great and our room was clean, beds comfortable and best of all the breakfast was fresh and hot! I would absolutely return to this hotel.
David
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Entry tile broken. Bar only open on Wednesday nights. AC unit in my room didn't work and kept me up all night.
Isabelo
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place. Friendly staff and very clean.
GRETCHEN
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My husband and I had wonderful, relaxing four-night stay. Our room was spacious, comfortable, and quiet. Bed, WiFi, and shower pressure were all great. But what stood out the most about this Homewood Suites was the breakfast with multiple options and the hard-working kitchen staff employee, Chris. In my 66 years, it’s the first time I have asked an employee their name — he was that impressive. Kudos to team player Chris and his admirable work ethic AND well done, Homewood Suites!
Read More
Alan
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Extremely disappointed. Have stayed here the past two years and everything was fine. He price has gone up and the service quality has gone down. We stayed for two nights. Spent the second day away from the hotel and returned at 8:30 the second night. Room hadn’t been touched beds unmade, dishes in the sink, no new coffee pods, cups glasses- dirty towels still in a pile in the bathtub where they had been left in the morning. Called front desk and asked what had happened. She asked if I had requested the room be made up. I said no. Since when do I have to ask that my room be made up. Said if I don’t ask the don’t clean. Should have told me new rules when I Checked. She gave me two towels and wash cloths and said that was the best she could. My response is: there are other choices. Won’t stay here, or at this chain again. No apology, no offer to discount the second night because we were staying in dirty room. No nothing.
Read More
Nora
icon-Business Family
Business Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Loved being on the ground floor for ease of everything. Gym was top notch. Breakfast was plentiful. Front desk/ reception was warm and welcoming. Most importantly our room was perfectly clean and comfortable! We will be back!
Jin
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We like everything except next door’s TV sound. I couldn’t sleep for an hour.
Kristi
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everyone that worked there was so pleasant and helpful! The room I stayed in was beautiful
Larry
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Brand new it seemed and we were well served.
JEANETTE
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were very helpful
Tricia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very nice
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Clean room. Unfortunately a/c needs service. Loud and barely cooled room. Woke to no hot water. Overnight gas leak caused fire dept to shut off gas and it wasn’t rectified.
Michal
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Our room was both in need of a refresh and unclean. The pullout couch was full of pet hair and there was a distinct dog odor in the room. Walls and cabinets were stained.
Jacqueline
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Super clean and well maintained. It was a lovely stay.
Emily
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very nice room, plenty of room.
Kevin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very comfortable! Feels like home!
Joseph
icon-Business Family
Business Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Location great rooms just ok.
Chelsea
icon-Family
Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Our room was large and clean. The free breakfast in the morning was excellent. One of the best I have ever seen. If ever in the area again we will definitely stay again.
Kenia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great customer service and cleanliness.
Paul
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Fantastic large room and wonderful breakfast
Number of reviews per page
20
40