Overall Ratings & Reviews TownePlace Suites by Marriott New Hartford

A

Awesome experience

Place was great except there was mold on the pillows.

It was great night.

Nice comfortable suite style rooms with good breakfast options

Love the location and everything was really clean. The building looks like it’s brand new! Strongly suggest

Room was small. We thought we had a suit with living room and bedroom. The couch rolled out as a bed touching our bed. The pool was cool and relaxing environment.

Room was perfect. Newly renovated. Only criticism is we were on the first floor at the end of the hallway and heard the loud clicking of the door every time someone went in/out of the building. There was a lot of morning activity. More attention should be paid to noise created with doors opening/closing.

I was in town apartment hunting and needed a place just to crash last minute. They are remodeling so the place was a little bit rough. The staff was very friendly and attentive. Breakfast I guess I was expecting something different but I have specific health needs and so my options were limited. For standard diets it’s adequate but nothing special.

Good hotel, very friendly and helpful staff

Those at the front desk were friendly and welcoming. Also the one that was taking care of the continental breakfast was friendly and helpful and a good variety of food. My room was clean, comfortable and convenient. The pool area also clean and cute. Hotel overall is clean, excellent and a quiet area. I'm glad I chose to this one for my stay. Highly recommend!

I called the hotel to see if I can bring my children to go to the pool I was told that it was fine when I arrived I was told the pool was open and by the time I went to my room to change came back down I was told the pool was now closed due to an isssue I then waited till morning to talk to the manager Courtney and I asked her why did she tell me the pool was open when it wasn’t she proceed to say well my employee told me you had children with you who was not on the room… which was never stated that I couldn’t have children with me and she put $150 hold on bank card and told me it was only suppose to be $20 hold so I believe this was all discrimination and made it a horrible stay for me and my children

Will definitely stay again

This place charged my card extra. Stayed there for one night. A few days after my stay I get a charge for $30 to $40. Never broke or stained anything. Got in the hotel late, fell asleep, woke up and left. We didn’t even use the shower!! Rip off will never ever go back.

This property was clean, comfortable and convenient.

All is good excepting the overhead light in the desk that refuses to turn on consistently.

First time here seems nice so far.

Rooms and bathrooms were clean. The free breakfast was very poor quality with few options and the food service and eating areas were filthy. The staff was very curt with everyone I heard them speaking to. The linens and pillows were not comfortable but the mattress was fine. For what they charged it felt like we didn’t get enough of a value.

Clean and convenient would stay again.

Easy from start to finish!