Overall Ratings & Reviews Haven Inn & Suites Downtown Houston

Excellent and very respectful staff, always trying to please you and make your stay unique. We arrived early after a long flight and they gave us a room immediately with the specifications we requested, about 4 hours before check in. To check out we have some health issues and we asked to do it two hours after the regular time. They nicely agree to help and they didn’t charge extra for it. Definitely a place to visit for a safe, clean and convenient accommodation.

Property was very clean and quiet. Check in and out was easy process. Staff was very nice.

Just because this place is located by a highway frontage road, do NOT think this is a "truck-stop." Once you enter, you will meet very friendly, respectful and professional attendants. The parking lot, stairways, hallways, rooms and breakfast room are squeaky-clean. The rooms are very well equipped with a small fridge, microwave, coffee makers and comfortable bed, nice furniture and TV. Everything is like new. The breakfast is complete with fresh fruits, eggs, sausage, veggies, waffle, breads, cereals, and variety of juices and coffee. It's served until 9:30 a.m., but they will not mind if you steal a few minutes after that, as the personnel is very nice and willing to accomodate late commers like my sleepy-head. Greetings and congratulations to their excellent staff.

I booked this hotel because our other hotel was dirty. The reviews are accurate. It was an easy check in that offered goodies. We were able to check in early which was amazing. Room was clean an

Loved the place and the staff Just a heads-up, Property was near a rundown neighborhood not Houston’s best but the place and Staff were Awesome Will stay there again

Room was clean & comfortable. Great customer service from the guy who checked me in & out. He made sure I was accommodated if needed. Not a bad area. Only con was I paid for a non smoking room & it smelled like smoke a little not too much where I wanted to leave or complain. I’ll definitely book again.

It was a great stay, I was not aware my room was a smoking room so the room smelled like cigarettes they whole stay from previous people but other than that I enjoyed my stay. Staff was very friendly and helpful.

Up to date quiet and safe

The room was clean and comfortable.

Clean and comfortable room. Breakfast was good. Quiet during the night. Hotel rooms have been updated.

Thanks for all I really love it

There was hair everywhere. The floors were covered in hair, the shower and other areas had hair too

The sheets and towel were clean but the walls and doors are stained with probably bodily fluids

Nice place to stay

The owners are amazing ❤️❤️❤️

Very clean and well-located. Good value plus central location. Also, free breakfast is a plus.

The property was very comfortable and just what we needed for the trip that was had. And the checkout process went very smoothly.

Our stay was great. The housing staff was very impeccable. Very respectful. Breakfast was good. I would definitely love to visit again.

Amazing. So clean comfy.

great stay and very helpful employees and staff.