Overall Ratings & Reviews Hotel Gracelane

Traveloka (2)
Other sources (39)
8.9
Very Good
From 2 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

9.0

Meal

0.0

Location

9.0

Service and Facilites

9.0

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Traveler Reviews Hotel Gracelane

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Fatima G. T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 111 week(s) ago
Aside from the place being simply relaxing, the whole experience was made better by their very friendly and accommodating staff! I stayed with them the day before I took a licensure exam. I was cramming and studying in the garden when one of their staff installed an electric fan beside me. I did not request it, but the gesture truly touched me. You won't feel bad asking anything to the staff because they were very accommodating and supportive. I asked them to wake me up at 5:00 AM. They were apologetic that they got to call me 10 minutes later, but I still appreciated it. I was also worried about where to leave my things while I would be having the exam, and they suggested that I leave them in the lobby even if I was no longer staying in any of their rooms. I never hesitated to accept the offer because I knew my things would be safe and properly taken care of. True enough, when I got back to the hotel after my exam, my bag was in the same condition as I left it. I made one final request to use their comfort room so I could change my clothes. Without a second thought, they also granted it! It's a plus that the comfort room in the receiving area is air-conditioned. Overall, I felt so blessed during my stay there. I felt so "undeserving" of the experience, but they remained true to their name being a "grace" lane:) I'll definitely go back here! (Probably, just to relax and enjoy the whole place and their superb service).
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