Our stay was very good everything went well

Lovely building, a building with character and high ceilings, lovely staircase, lovely decor, lovely staff, breakfast was really nice.

A really pleasant stay overall, not a single bad thing to say - highly recommend

The property was lovely , the room beautiful clean and well stocked. All of the staff were so helpful friendly and accommodating. The hotel is located v close to the dlr and a short walk to both Elizabeth’s line and jubilee . Would stay here again for sure.

Hard to fault this hotel. Everything was fresh, clean and the staff were great. Building has an interesting history. Only area for improvement is that the room needed instructions on how to operate the lighting and air con/heating - a staff member had to pop up from reception to explain it to us! The immediate neighborhood is a bit dull and down at heel but it's well located otherwise .... only a couple of minutes walk to Poplar DLR station and 15 mins walk from everything going on in Canary Wharf.

Hotel was good and staff were super friendly. Fitness room poor and no where nearby for a good run as far as I could tell.

Don't stop here, they charge a deposit to cover any breakages, when you check out they say they will refund it straight away, nearly a working week later and I still don't have it back. The hotel looks nice. Rooms, bed on one floor, toilet and other amenities downstairs, bit of a pain. Won't book here again, they rob you of your money.

Extremely disappointed with my experience. I had booked a room and travelled all the way from Manchester to Canary Wharf. When I was literally five minutes away from the hotel, I received a phone call informing me that my room had been double booked and was no longer available. This left me completely in the lurch. Due to concerts and exhibitions taking place in the area, virtually every hotel nearby was fully booked. I spent over two hours walking around Canary Wharf desperately trying to find somewhere else to stay. At one point, I genuinely thought I would either have to sleep on the street or travel all the way back home and miss the event I had travelled for. In the end, I was forced to spend an extra £100 (£300+ extra total) to stay on a local canal boat, which was a far inferior experience to what I had originally booked. What makes this even more frustrating is that the hotel offered no compensation whatsoever for the inconvenience caused. The only compensation offered came from Hotels.com. To make matters worse, I am still waiting for my refund (£200+) and have been told that I need to chase this up myself by calling, which is far from helpful considering the situation was caused by the hotel's error. Mistakes can happen, but leaving a guest stranded in Canary Wharf with virtually no alternative accommodation available and then offering no meaningful support is simply unacceptable.

It was clean and very conveniently located and great value.

Great staff, very clean with great service

Had issues with the room in the club room had smell and the air con was noisy had to change on day 2. Second room the organon was much better no issues. Wouldn’t suggest break or meal, it was rather smelly down restaurant

Very nice hotel, especially for the price

Fantastic hotel, friendly staff and spacious rooms. Nice steam and sauna in the basement. Will be staying again

The place is well looked after. The room is very presentable.

Overall nice stay,but th mattresses in th health suite were far too thin t be comfortable & relax as is required in a health suite Also the temperature was far too low.A minimum of 25° has to be necessary Th steam room wasn't workin,hence there was a fousty smell.Easily remedied & indeed it was when mentioned - similarly with the room I was on th top floor n apparently there can be issues,also easily remedied like with the health spa,all that was needed was an air freshener.And again,once mentioned,it was resolved immediately Th top floor also has problems with hot water, it's an old building fair enough, but it's 2026 n I'm sure there must be a viable solution It wasn't till I mentioned the fact there was no hot water, that I was told that you have t run the hot tap for 5 mins before the water's hot n then tbf, it was lovely What happens if you've only got 5 minutes t grab a shower, get dressed an get out if in a rush for a meeting or reservation - Can't be done Thing is, if it's mentioned before hand that that is the case,u can ask for a room on the first or second floor,or if possible plan around it Th room was nice overall, the bed comfy, although it was 2 singles pushed together, so not exactly suitable for a couple, basically having t sleep in 2 different beds, or both together in a single. A topper might be a suggestion,so the two beds can be separated if necessary, but can also be used by a couple without an uncomfortable gap In the middle of the bed A free return?

Helpful and friendly staff, room very clean on arrival. Hotel situated within easy walking distance of the DLR.

A good Hotel close to the City, Parking available and the Staff very helpful. Russell.

Very friendly employees, clean room and a good location, thanks

Very helpful staff, beautiful hotel in a good location.

This hotel is amazing staff so friendly. Spa area added bonus. Rooms spotless and comfortable beds. Would highly recommend.