Overall Ratings & Reviews Unscripted Durham, Part of JDV by Hyatt

Front desk staff were the best!

Room was clean when I arrived but staff quickly took care of it for me and within an hour I was checked in.

Terrific location, beautiful pool area, and very friendly staff!

Place could have been cleaner. Parking fee at checkout was confusing and not explained wee ll. Very unlikely to stay there again.

Great staff! EVERYTHING else was horrible. We get to our room, fully unpack, AC isn't blowing cold and I step in a large gross wet spot on the carpet. We asked for additional towels to lay down and for maintenance to come look at the AC that was obviously leaking. We were told the AC would have to be removed from the wall bc the drain was blocked. Things happen, I'm just frustrated that we had to repack to move rooms. Thomas brought us our keys personally and moved us to a room very close on the same floor. Great! The air worked perfectly!! However.... the toilet would not flush half the time. We had to take the tank lid off countless times to add water to get it to flush. By this point we are over it, we were staying two nights and I was so tired of complaining, so we just made it work. My biggest complaint comes to the pool "bar/restaurant" that was advertised prior to booking... that's a joke. This hotel showed images of beautiful drinks and plates of food out by a sunny pool! THIS was the entire reason I booked this hotel in the first place. Such false advertisement that I'm still mad I wasted my money. The pool bar doesn't even open until the sun goes down... By this point we were officially OVER THIS HOTEL!!!! Only reason I'm even giving the place one star is bc of the AMAZING staff you have that had to work way too hard trying to make things right. They deserve a raise.

The staff was super friendly, but we were not happy with our room. It was very damp throughout our stay and our shower was not cleaned at all. There were numerous long dark brown hairs on the wall. It also seemed weird that there was only one desk chair and no other seating in the room. Lastly, though not that important, the bar does not have a cocktail menu.

Very nice.

Super helpful staff,

Air conditioning was not working. Reported to desk, when we went out. Returned at bedtime, still not working. Was not offered another room . At checkout, I inquired about a discount or refund. Was offered points towards a future stay. Won't be a future stay.

The property was convenient to DPAC. Surprised to be charge Destination Fees and Parking. These charges should be disclosed.

Hotel was easy to check in and out of. The room was very comfortable and clean.

Great location.

Our stay was phenomenal. We only stayed for one night on a road trip with our 8 month old golden retriever. They were super dog friendly and went out of their way to send dog friendly restaurant recommendations and gave her a bag of branded treats. I thought I was going to not like the internal no window room but I didn’t even notice that it wasn’t there! Will definitely stay again on another trip to Durham.

It’s okay. Kind of reminds of an old beach motel. The pool was extremely dirty but it was windy as all get out that day. Rooms were fine. Staff was excellent and extremely helpful.

The staff are amazing ... best place to stay in durham ... 5 stars all round

The Unscripted Durham is a hotel I see often when I come to town and have always wanted to stay here. It did not disappoint!!! My boyfriend and I traveled from Philadelphia and the room was just what we needed after our long drive. Our clean, comfortable, spacious room overlooked the Bull downtown and pool area. The staff were very friendly and knowledgable and we felt right at home away from home.

It was honestly a great stay nice bed. Nice TV nice area. One thing I didn’t like is why does the shower not have a door? I didn’t get that part water all over the floor everywhere but other than that pretty dope spot.

Had to request shampoo & conditioner as none in room. Very basic set up for price - knew it was windowless but still paid $800 for 2 nights as went to an event. The TV only worked for first night - requested service 3 times and was told they would be at room shortly but no one ever arrived. Could not access Amazon or Netflix either. The TV was located to right of bed - but the bed faces forward so awkward setup. Had prepaid parking but had failed to give us a code to scan when left parking lot so paid extra. Offered a free VIP breakfast downstairs and only one staff member working doing the ordering, cooking, waitressing and fulfilling other orders. Poor woman was working really hard. Waited 35 mins and left as restaurant was filling up and people getting antsy The positives were amazing location downtown and really comfortable bed. Just disappointing service and amenities for the price. Staff were helpful and pleasant every time we approached them but eventually we just accepted were not getting any requests fulfilled so didn’t spend much time in room

Expected more for what we paid. They had an overpriced breakfast.

Will not be returning