Overall Ratings & Reviews Residence Inn by Marriott Dallas Plano/Richardson at Coit Rd

I paid for a suit and the staff member gave me a studio room instead

To start with we got there and got our room I had checked in ahead of time, difficult to find the entrance, then we got in and got keys to our room on 2nd floor, went up- elevator is painful and started to unpack, Now the closet door didnt open, after enough trying to work with it, went down and told the guy at reception, he gave me tips on how to fix it instead of saying he can come up and help. I did what he told me still no luck, now we call him and he offers to come up and then tries fixing it for a whole 20 minutes, so what makes him think it was a small fix and I have to fix this. Anyway other issue, air-conditioning in this room only works at 65 degrees clicks on so the cold draft right on face in the bed has left us with dry throat, eyes - itchy and red. Stuffed up every morning. Next is Breakfast, today day 4 I got some potatoes, last 3 days nothing is veggies except spinach leaves. hORRIBLE NO VEG options, only waffles in 2 places, 3 types of eggs, sausage, bacon and egg ham. Same clumpy oatmeal everyday, Like other hotels have pancakes, No potatoes or potato hash with onions, bell peppers, very minimalist breakfast, no milk cartons,more coffee and tea options, more yogurt options, more pancake machines, usual nonsense. Pillows sunk, Shower is half door all water on floor outside. We complaint about the people next door banging our wall and people upstairs running at all hours. Nothing was done. Cleaning crew is not great either. Now we all have CoviD

Great stay, great breakfast.. sofa bed is not comfortable but everything else was amazing

Nice layout and amenities.

Beautiful room

1st room was full of ants in the kitchenette. The lights flickered. 2nd room the toilet would not flush. Front counter girl had no care in the world. The GM never even called us back about the crappy rooms and service.

We really enjoyed our stay. The room was nice and big and the amenities were terrific! The breakfast was good with some extras that made it better than a normal free breakfast. Will definitely return.

I had ants in my bed!

Always top notch

Very clean.

shower wasn’t the best low water pressure and don’t like the half wall design

Much cleaner than other properties. Beds are kinda cheap and uncomfortable but very clean.

We had a perfect stay and no weird smells like at other properties. Friendly staff and reasonable prices with breakfast included.

We upgraded to a 2 bedroom 2 bathroom suite. It was very nice and clean and worked great for our family. The kitchen was nice as well and we enjoyed the indoor pool. We visit this area about twice a year. We will definitely be back! It's also near a Central Market, some restraunts and a Walmart.

I was very impressed with this place. So so clean! No odor or anything. The location was conveniently close to every place that we wanted to go to. This will be our new place to stay when we’re back in the area. We’re very pleased with our stay. Highly recommended!

Will be saying again for sure!

We enjoyed our 2 night stay. Central market around the corner was very convenient. As with other residence inn properties we have stayed at, we don’t understand why indoor pool is not heated. We actually split our stay and moved to a location with a heated pool.

room was a bit beat up kinda disappointed for the rate

Great stay for my family

The room was spacious and clean. The staff were very friendly and helpful. Beautiful place to stay!!