Overall Ratings & Reviews Banyan Tree Puebla

Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.

Amazing stuff and beautiful property

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.

Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem.

Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.

Excellent property

The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.

Excelente hotel!! Pero el piso 3 olía demasiado a humedad (cuidar eso)

Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!

The room is beautiful!!!

Beautiful property and great staff. The food was average at the hotel

Beautiful hotel located in the heart of downtown Puebla

great

food in italian restaurant, chello, was terrible. Returned the pizza (tasted like cardboard). Service was ok. Then went to breakfast. That restaurant opens at 7, arrived 7:30, and nothing was set up and noone really cared. This is not typical of the Banyan Tree glagship.

I like this hotel, everything is perfect!

Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!

Great experience staying at this Hotel, service was great and the food delicious

Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.

Great location, amazing views from rooftop dining/pool area, good dining optione