Overall Ratings & Reviews Home Inn and Suites

Very good room needs better tv

This property is close to dining, shopping, and it’s only minutes away from most Memphis attractions.

Smelt bad, morning staff unfriendly

There was a homeless man constantly by the side door using the outdoor plug to charge his phone and it constantly smelled of marijuana by that door. Also on Saturday night the staff let people throw a big party outside on the back of the property until Midnight with music and loud talking so you couldn’t sleep. Not enough pillows or towels. Safety bar was broken in shower and there was something sticky on the room floor.

Horrible hotel

If you are looking to sleep this isn’t the place, the room next door to me the women were prostituting out of there, groups of delinquents standing in hallways, staff has poor attitude when you walk in, very loud environment. Please note that this is a hotel to party at, not enjoy a vacation. I spent 300$ here. Never again.

Love the property love the way they treat me

The desk clerk was on the phone having a personal conversation during the entire check in process. The refrigerator and freezer were not working (they were plugged in, but did not feel remotely cold to the touch). The guest laundry facilities were out of order during the stay. The room smelled like cigarette smoke which had been attempted to be masked by air freshener. There were some additional cleanliness issues with the room, as the shower was very stained/dirty and many pieces of furniture were dirty. The couch was dirty and stained. The bedspreads were stained and one had hole burned into it.

Great

The room wasn't what I had reserved. The room had no smoke detector, just a hole in the wall where it should have been. Counter in the bathroom was falling apart. No hot breakfast.

Dirty elevator, floors

Dead bugs when you walked in room shower dirty walls thing heard a baby crying from 3 am til 8 am when I decided to leave

Smoking rooms available. Nice ducked off area. Breakfast could be waaaay better(there’s no meat). Phones in rooms don’t work nor does the batteries in the remotes and I stayed in 2 separate rooms same issues KmsL. If you trying to stack and receive reward loyalty points then this isn’t the hotel. But you’ll have your pros and cons wherever you go soooo it’s cool

Good

Good

Room was clean, nice shower. Room was noisy, refrigerator ticked and made noise all night, people were partying in the parking lot until after 12am with loud music, hallways noises loud in the room. Grounds had lots of trash, alcohol bottles, beer cans etc. Homeless person that was living near the stream behind the hotel wandered the parking lot at night.

Friendly staff upon checking in. Got Room 102, musty smell. Huge stain on carpet looked like thrown up that was never properly cleaned off. I moved the table over the stain so my dog would not go near it. Stains on couch. Blue blanket had multiple cigarette burns. I went to use the rest room and found three different hairs. A long red curly by the sink, a medium brown on the floor and a short and curly hair on the shower curtain. Also a dead cockroach in the corner. It was late and it’s non Refundable. Decided to just lay our own sheet over the bed and sleep. About an hour later my allergies started to flare up really bad and at first I just assumed it was dust but in the morning I noticed black mold near the toilet. Funny they charged me extra for my dog but this room was way dirtier than my dog. The next morning I went to check out and saw their advertised “breakfast” it was cereal dispensers, milk from a pitcher, coffee and a few packets of flavored oatmeal. Yikes! If you can afford it for about $20-30 more you can stay in a much cleaner place. Will never stay here again.

The hotel clearly go a face lift on the lobby floor, but everywhere else was sorely needing some TLC. Everything was clean and there were no signs of bugs which was a positive. The room itself was pretty typical. There was only one cloth curtain on the shower, the frame of the bed had pieces coming off the decorative part, and one of the lights didn’t turn on. Every light had a light switch which was quite strange. The breakfast was definitely lacking in pretty much every way.

When we arrived I had reserved and no smoking room but we were given a smoking room and it was strong enough that it was burning our eyes. The front desk staff was very nice and he moved us to a different room. The elevator was not working, we were right next to the door going outside and it kept being left open which made us feel very uncomfortable and not safe. The bathroom Was very dirty and stained, the TV didn't work and there were people running up and down the stairs all hours of the night . The continental breakfast was barely any sort of breakfast at all. The nicest thing about the property were the people at the desk. Would not ever stay here again however

Quaint stay will return