The website states there is an airport courtesy shuttle - but that is not true. I tried to call over and over again from the airport to the hotel but no one ever answered the phone. When I shared this with the front desk person at check in, he just shrugged his shoulders and said, 'no we do not have a shuttle'. Being exhausted and jet legged it was frustrating that it took over 2 hours to get food in the restaurant - service was terrible, the food medicore. I have stayed at this hotel prior and it had much better service. Not sure if something has changed or if the poor service was due to it being winter instead of summer.