Overall Ratings & Reviews Hyatt Regency Lucknow

Staff at the reception was very nice to let me check in early by few hours. Which was very helpful since I had traveled for almost 20 hours straight!

I had a terrible mishap during morning breakfast service. I took dates from breakfast spread. These were cut open by your staff and were supposed to be without seeds. While eating these dates, I bit into the pulp and unfortunately there was a seed in one of the dates. The dates were supposed to be without any seed but it seems your staff was very careless and did not ensure that the dates do not have any seeds. The seed affected my lateral incisor. My gums swelled up over next couple of days and the pain was unbearable. I was not able to chew food with pain in my lateral incisor. I had no choice but to visit a dental surgeon to have the dental damage assessed and possible course of remedy. He assessed that the lateral incisor had cracked and that it needs to be removed and he has to implant a new tooth. This will not only cause a terrible surgical pain but will cost me nearly Rs. 35000 !

Overall very good. Lovely food.

Very dirty. Smell was overwhelming. My husband fell sick and I will never stay in Hyatt Regency again

The service was poor and not oriented to international travelers.

Very nice and clean

Property, service, breakfast, food choice were excellent. Staff service was excellent. Overall experience was very good.

Very helpful staff.

Elevators always busy and full . Too much time for check in and check out

Horrible experience! Not to a Hyatt standard at all. It’s definitely not a 5 star hotel. Service at breakfast is slow, coffee takes 30 mins etc etc. it’s been a disappointing experience I have booked 2 rooms for 3 nights.. I regret choosing this hotel.

Horrible check in check out experience , machine doesn’t work

service zero

It was okay . Good as a business hotel , not so great for holiday or relaxing . 2 lifts always congested . , breakfast area congested

Ok overall

The staff service is very bad and the attitude by the restaurant staff is very bad, and I don’t recommend

Everything was perfect and the hotel staff were super friendly.

Friendly staff - easy check in and check out. Cleanliness could be better.

As I travel a lot, I often stay at Hyatt Regency hotels in various cities, including Chicago and New Delhi. I have always had unique and perfect experiences due to the quality of their properties. However, the Hyatt Regency in Lucknow was a major disappointment. The property is poorly maintained, with bad odors everywhere, including the rooms and bathrooms, which were very unhygienic. Additionally, the staff was rude and did not communicate properly with customers, leading to a very bad experience.

Service was a bit Slow, might be due to the sold out situation but overall a pleasant and comfortable stay

The most important thing to us was safety and security was top notch. They did an excellent job. Thank you for everything.