Overall Ratings & Reviews Hilton Grand Vacations Club Ocean Tower Waikoloa Village

The staff was nice, friendly and accommodating, the room was very clean and the resort was absolutely beautiful and well maintained

Environment and rooms were phenomenal, however the boats to travel around the resort were down and the monorails broke down once in awhile making it a hike to get around. The Wife and I had a great time just needed to fix the transportation

This is a nice place, however the 55 dollar person breakfast is not worth it. Be prepared to do alot of walking if you dont use the tram No microwave in the room...thats 30 more dollars

Room 3102 was oldest on property. No where to plug in USB devices. The outlet at the sink was broken and did not work. The hairdryer when turned on smelled like it was burning. The check-in took 30 minutes and I was third in line! Arrived at 5:30. Two staff checking people in. I got my key at 5:59. Sat down on floor while waiting. Staff at Hilton Honors desk saw line backing up and did nothing or was not empowered to do anything. After a half mile walk from the front of Waikoloa to Ocean Tower check-in desk I had hoped for a quick and easy check-in which did not happen.

Longest checkin I’ve ever experienced at the counter. Very friendly. Super slow! Then got horrible directions to find our room. Room stinks like old carpet. Stained lamp shades, dated furniture. Room looks clean, doesn’t smell like it.

If you are with kids avoid Ocean tower, there is too much walking and you are not going to like that walk when your kid is tired and cranky. Tram is a sham. We got an Ocean front view property and the view was great especially the sunset. But that also got ruined on our 3rd day onward when the room above us got smokers.our mornings and evening balcony seatings got spoiled after that. I am not going to touch the cost of item, everything in Hawaii is costly but be ready for a surprise. More than that everything closes around 4. There is only one restaurant (Nui) opened till late evening but with only Pizza and Pasta for kids. Only reason we were able to manage was because of near by queens land market. I can go on and on but i wish we had knew these things in advance to make conscious decisions especially afters paying thousands of grand on total trip. Should have stayed only for couple of days and definitely not Ocean tower.

I only have 3 complaints… 1. the check in people at the main lobby are the most unhelpful people ever. We stayed in the ocean tower and had a heck of a time figuring out how to get there, even after asking the main lobby attendants no one told us we had to get there by tram so we drove around for 30 minutes trying to find our way, finally found it after being exhausted from all day travel. 2. Eating at the resort is EXPENSIVE! We ate 1 meal there, horrible service. We ate off resort the rest of the stay. 3. Tram is slow, it’s faster to walk… it’s .52 miles from the main lobby to ocean tower. The boat hardly runs and stopped working on our ride, had to reserve it back to boarding area. Otherwise, it was a great stay! So much to do especially for families with children. I can’t wait to take my kids next time!!!

First time staying here. Went with just my 9 year old son and myself. I loved everything about this resort. Everything was so beautiful and so much to do. My only couple of upgrades I would love to see, is the rooms updated a little, more affordable restaurant options (not fast food). Other than that I would 100% stay here again.

The property is absolutely breathtaking. By far the most upscale resort our family has stayed at. Immaculate grounds, can't beat the views, secluded but convenient location. Queen shops is a must!

Over all a great stay, the tram train was very unreliable however and broken down alot while we were there which resulted in us walking long distances alot.

Parking is very far from the hotel lobby. So far they offer a tram, but that is slow, requires 2 steps to get in/out and runs infrequently (when we arrived we had to wait 12 minutes). Be prepared to pay an extra $47 resort fee, which doesn’t include parking or any food (although they did give us each a single bottle of water at check-in). Parking is an additional $48/day, which is probably more than you’d pay per day to rent a vehicle - so probably don’t drive here. Finally: since no food is included be prepared to leave your wallet open. Pizzas from the Italian restaurant on property cost $74/ea. But they’ll kindly let you order a half pizza for half as much. No wonder we saw a Domino’s delivery truck at the front entrance!

Beautiful property and lots of things to do with kids. Several pools, with slides. A beach area for snorkeling and Dolphin Quest was so cool! Overall we loved this property! The only thing I wish there was more information about is the cost of parking daily is expensive and all the food and drinks at this resort is very overpriced, even for Hawaii. So we just went off property a lot to eat. There are other options close by.

I absolutely loved this location. The view from my room was gorgeous, the room was comfortable, and the staff was amazing.

Incredible property indeed! We had an ocean front unit. We paid a lot of money for. But it had some kind of eye sore right in front of our room with rope around it and a light on it 24 hours a day. We waited almost 30 to get our room after check in. We should have moved but we were so happy to be in a 2 bed/2bath ocean front. The tram so slow and unreliable. Not enough food options everything was so expensive on the property. Snack way over priced and shuttle to market was $5.00 each way. Boats not working so we walked a lot (room to lobby 1 mile) Taxi was super expensive but not Ubers would come. Renting a car was less. I would still live there, not crowded and quite. I wish they had a real beach, not a lagoon. Only half our building was remodeled, weird and they hit you hard for a timeshare. I would still come back. Not many other options for 2b/2b. I want to move there again. But next time Maui.

A sterile and un-Hawaiin environment at outrageous prices. Opposite of ALoha

So bad we will NEVER stay at any Hilton Property again.

Dated rooms and checking in process was not great

Love the lagoon and the staff everywhere is great. A big shout out to your staff for finding car keys that I had lost on the property. Thanks to the main lobby concierge and security. wish the boats were running and many outlets in the room were not functioning.

It is a beautiful resort but unfortunately its expanse and lack of onsite parking, ridiculously slow monorail service, and boat service not operational made it completely inconvenient. Lugging 2 large suitcases, and a bicycle box to the furthest hotel on the property took 20 minutes and we are athletes competing in Lavaman. I felt sorry for families and seniors. The boat canal was clogged with algae and we were told they didn’t hire boat drivers . The monorail is so slow and doesn’t run early or late so it’s not convenient at all. Put a parking lot in behind Ocean Towers. Have electric golf carts available for transporting luggage.

Thanks