Greyfriars is fantastically located but the property is quite tired. The shower was hand held over a bath. The “parking” is a garage a quarter of a mile away and quite expensive. However Sanjeewa was the nicest and most helpful person ever. Nothing too much trouble! 5 stars for him.

Stayed 2 nights here the location was excellent a short walk to shops and restaurants, room was small but clean needs some updating. The cold tap in en-suite was loose and the macerater toilet was very noisy. Sanjeewa was very kind and helpful he seemed to be the only staff there. The breakfast was basic but very nice.

Friendly check in but went down hill fast. As we entered what was supposed to be a deluxe room we couldn’t quite see what was deluxe about it. The photo of the advertised room was nothing like and if it was we wouldn’t have even made the booking. The shower was a disgrace, hardly any water came out of the head and the fitting was broken and didn’t stay in place. I double checked with the host to make sure that we had the correct room and unfortunately there was no mistake. We checked out and stayed somewhere else!!

Parking is a nightmare

Really friendly staff. Customer service was excellent. The rooms are quite compact but are well suited to single or two-night stays in the city. The location is right in the heart of the city within easy walking distance of the museum and Marlowe theatre.

The place was really calm and peaceful. My room was very cozy and clean. A special thanks to Mr Sanjeewa who is the property manager. He was very polite, friendly and helpful. He even allowed us to keep the luggage in a safe space in the lodge itself after checkout that may we could finish our lunch before we leave Canterbury. Will recommend the place to others.

Great place to stay if looking for somewhere that doesn’t cost too much and you need to be right in the heart of Canterbury. Check in was nice and easy, arranged payment for parking in nearby multi story with no issues. Staff were friendly and helpful. Room was a bit basic but honestly great value for money. You get what you pay for. Ideal for if you’re on a budget. We stayed in family room (2 adults and 2 children). Everywhere was walking distance. Would definitely use again.

Room was good, clean and serviceable

There was one member of staff doing everything without support or security. I booked 5 nights. Area was rough at night and hotel guests were shouting and fighting two of the nights. I was frightened. It looked like manager had been beaten up, but he denied it. Walls were very thin and a couple in next room kept me awake most of night. It was disgusting. Breakfast was basic but there was limited fruit and fresh items. Club and pub opposite Lodge was extremely loud and rowdy well past 12am. This is not a good place for families or decent people to stay. Management need to get a security guard and more staff. They are obviously just interested in making as much profit as possible at the expense of the sole member of staff and the decent clientele. Rooms were clean and sole member of staff was helpful and polite, making the best of a bad set up.

Very

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Room was clean but small and dated. Had to fill the kettle with water in a mug due to the sink being very small. Breakfast fine, and the owner very nice.

For what we paid the hotel was good! Right next to the city center. Breakfast was basic but good and the worker ensured that it was constantly stocked up! Great for a couple of nights :)

The host was incredibly friendly and helpful, and all the other guests were clearly having a good time because we all wound up chatting over breakfast! Lovely!

Breakfast was great. The hotel manager a nice helpful person. The beds were very uncomfortable and would be better if the shower head was upright. Overall everything in the room was outdated. The lack of heating too. The big radiator was not working and was replaced by a much smaller one which was too small to heat the whole room. The hotel manager kindly lent us his fan heater from reception but there needs to be something more permanent in place.

ALL GOOD

Crumpets and marmite were excellent

You couldn't be more central (excellent location). Sanjeewa was wonderful - We thought we had an issue with our TV & he came up immediately to sort it (it was us, not the TV)! Breakfast was so good, continental but plenty of variety. Sanjeewa also allowed us to leave pur bags at the property, after check-out. Really can't rate this place highly enough, at the price we paid. Would recommend 💯

Room wasn't great! Water coming out of taped up holes in the wall and shower was terrible. Breakfast was 8-10 and when I got there at 8 was told it was 08:30 not 8 so had to leave without.

The hotel is well overdue for some investment. A substantial renovation is needed to overcome tired decor, poor en suite and shower, neglected reception area. Really can't recommend. However the saving feature was Sanjeewa, the manager, who impressed us with his professional and courteous approach. He did everything to help in difficult circumstances.