I had an unfortunate incident here. Where I lost something that was valuable. At first when I called to the Hotel and asked them to conduct a thorough search. I didn't have much help. Until I came to the hotel, and was helped out by Fransiska, the receptionist there. Through her, did all the managers and supervisors seriously investigated it. They found what was lost. And I was totally gratefull and thankful for that. I would recommend this Hotel not just because of their hotel brand, but I would recommend it for their service, hospitably and of handling serious situations professionally.