Good hotel but I think is to crowdy

hotel located right on the seafront, which had multiple pools, but the beach was quite far away. Unfortunately, our experience was less than ideal in several aspects. Firstly, the reception staff were extremely unfriendly. Their responses were very curt and dry, leaving no room for any discussion or attempts to resolve issues. While not all the staff were like this, the majority left a negative impression. Additionally, the food in the main restaurants was quite disappointing. It felt as though the chefs were either not skilled or not attentive to the quality of the meals, resulting in tasteless dishes. Overall, while the hotel has great facilities and a beautiful location, the unfriendly service and poor food quality were significant drawbacks to our stay.

Otelin fiziki şartları oldukça yeterli. Oda boyutu, temizliği, havuzlar gibi. Ancak yemek çeşidi ve yemeklerin tadı çok kötü. Gece için animasyonlar özensiz ve tarih öncesi, inanılmaz kötü. Gündüz müzik dahi yok otelin hiç bir yerinde. Animasyonlar ve etkinlikler neyse ama 5 gün boyunca keyifsiz bir yemek deneyimi tüm tatili kalitesiz hale getiriyor.

Excellent resort. I would recommend to family and friends

They front desk personnel didn’t want to give us the room because we didn’t put the 1 year old on the reservation and they said they can not modify the reservation until we had a long argument with them

Very big hotel by the far end of Sunny Beach. Everything was good, the location, food and facilities. The swimming pools are superb, very big and very clean. No problem with towels reserving recliners, but it was towards the end of the season.

Hotel was amazing cannot fault at all. Room very spacious and clean. Food was lovely but mostly the same each night. Tried the Mediterranean which was fabulous food was lovely. Pools were amazing, pool bar was perfect most of the staff where quite friendly but lots of young adults behind bars that can’t really understand you. The only fault was the lifts were a nightmare especially having a young son in a wheelchair and then people staying at the hotel were very rude and had no manners…luckily more English families were arriving and they seemed a lot friendlier my

By Bulgarian standards the resort was very large and the land around it allowed you to take a walk. The only similar property in this country would be the Melia Hermitage in Varna.

We found the hotel too cold- the drinks,water in the pools,temperature in the main restaurant and the common areas.It is nice to feel cool when is summer but we felt freezing.

Everything was great!

The hotel is amazing! The rooms are spacious with everything you need. Everything is clean and the resort offers plenty of amazing activities. There are multiple events throughout the day with awesome animators. The food is great and you have plenty of options to choose from. I would definitely try to come again next year to experience it again.

The hotel is nice, but it is full of guests from Romania who keep sunbeds from 7 am. The manager of the hotel lacks experience and treats the problems with contempt! This was not a vacation, a pity for the hotel

Excellent location, good amenities, food quality could be improved pretty average quality

Amazing experience! Clean rooms, friendly service, beautiful kid-friendly pools, entertainment for kids! No complaints whatsoever!

Cleanliness a priority, as you'd expect from the RIU chain. Staff constantly sanitising areas, giving a proper clean, not just a wipe. Large hotel complex, but only about 20% full, which suited us just fine in the current climate. Food fresh, and an effort each evening to provide a varying menu. Restaurant a bit canteen like, and Asian and Bulgarian restaurants closed. Excellent facilities for children. On the beach with private area with sunbeds, but in height of season, you would be hard pushed to get a bed.

Our stay was perfect. I have two comments for the hotel management:1) have someone do quality control on the cleaning of the floors in the bathrooms: and 2) nice you have two electric car chargers, teach your staff at reception how to make them available to hotel guests, two years after they have been installed, it is a complete mystery to them.

The hotel has stunning architecture, is situated walking distance to the beach, it takes 30-40 minutes walk to the center of sunny beach. Staff are generally helpful, food is pretty average. Guests are expected to wear masks everywhere in the hotel.

Good food, good local drinks, nice pools, excellent services.

Hotel grounds-very good, room very good. Staff attitude at the bars-0, with minor exceptions "24 hrs all-inclusive"- total joke- low quality alcohol, limited food choices, although the food was good, limited working hours of bars and restaurant. Paying 15 BGN per day for parking, and extra to use in-room safe, absolute nonsense for a hotel with such nightly price Feels like the hotel has taken the Covid measures as an excuse to cut costs from every possible corner

Aile dostu lokasyon ve konumu iyi Yapilar biraz eski ama her türlü oda ekipmanı guzel çalışmakta. Çalışanlar güleryüzlü ve ilgili emeği geçen herkese teşekkürler