Krystal Grand Suites Insurgentes

Explore Krystal Grand Suites Insurgentes
9.2
Exceptional
From 1,576 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.0

Traveler Reviews Krystal Grand Suites Insurgentes

Number of reviews per page
20
40
Top reviews
Shahpar
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is the largest room and a beautiful view from f the city Perfect for longer stay
Ernesto
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel for work trips
Chris
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

In past this hotel was great. This is no longer the case. The mattress is well past its service life. The shower leaks water across bathroom floor and makes for an unsafe bathroom. These are basic items and most certainly have been raised by others many times before me. So management is either not able to address or not concerned. So this was disappointing as this was a great hotel in past.
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Gabriela
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The views are nice
Dianelis
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Recomiendo este hotel el servicio es excelente. Estaba recién operada durante mi estancia y fueron muy atentos y generosos. Vale la pena quedé encantada sin dudas regresaría
jose
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

All good. Location , Space , food. All good
Elizabeth
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10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was excellent
Juan
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with Pet
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The rooms are very clean, the staff is great.
Miguel
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with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fransico in the restaurant was a phenomenal server and was a true professional!
JAIME
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Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hotel de negocios muy bien ubicado en el sur de la ciudad habitaciones amplias y cómodas Me pareció un cobro excesivo para un hotel de trabajo (tal vez con la excusa del mundial) El personal de recepcion siempre fue atento Pero el problema fue con servicio a la habitación, a pesar de cobrar mas de 100usd por una persona extra, Ninguna de las 3 noches dejaron 3 toallas ni botellas de agua para 3 personas Son pequeños detalles pero hacen la diferencia
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Ivonne
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10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I love this hotel!! The staff are always impeccably groomed, attentive, and smiling. I traveled solo and stayed there for 9 days; I would head out in the mornings, and upon my return, my room was always clean and spotless. I recommend it 100%.
Lucia Edith
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Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I love this place so much, that i dont care that its not Roma Norte.
Armando
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The customer service was excellent, and the communication was always clear and attentive. We were also very satisfied with the transportation service to and from the airport, as it was very punctual and convenient. We will definitely use this hotel and its services again in the future.
Alejandro
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Considero que el hotel tiene que mejorar mucho la limpieza de la habitación y las condiciones del mobiliario. Al menos fue lo que vi en la habitación que me toco, Yo no reserve habitación con cocineta y me asignaron una de ese tipo, una de las tazas para el café esta sucia de labial, la otra estaba estrellada, el cenicero de la terraza tenia una colilla de cigarro, los vidrios del baño y regadera estaban correados de jabón. En la esquina del techo en la zona del baño se veía humedad, la base de la cama por los pies se veían las maderas de la cama, la puerta donde esta la tarja de la cocineta no cierra bien. Comentario adicional. Yo considero que si rentas una habitación para 2 personas lo correcto es que cada persona pueda consumir una capsula de café. No es asi, hay un letrero en la cafetera, que dice que puedes usar una capsula de café en cortesía y la segunda tendrá un costo de 35.00 pesos.
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LEONARDO
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with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff was very friendly, the suite was clean
Miguel
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10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great location, amazing rooms, my room and the property was very clean!
Marco Antonio
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Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The hotel is in excellent shape and the rooms are modern and very comfortable
Daniel
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

All good
Mauro
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10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Excellent place, awesome sunlight, good experience. The room service is excellent. Don't forget to order a portion of bacon in every meal.
Braulio
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

One problem hot water doesn’t stay constant in the shower but a great place to stay
Number of reviews per page
20
40