Very good room in annexe but significant road noise My wife had a spa treatment at only available time 1045 but we were still not allowed delayed check out for the hour of her facial without paying £35! Slow service at breakfast

The hotel and staff were excellent. The room was of a very high standard. The breakfast was very good but the evening menus could've bee better. Over all stay was excellent and would Highly recommend 👌

Nice friendly hotel with beautiful seaside views from the terraces - would love to revisit in the summer when it’s warm enough to sit out to appreciate. Our cosy room had a view of the car park and although very well appointed, it was rather cramped but fine for a one night stay. Spa was closed for refurbishment. Breakfast room was rather dark due to covered terrace outside. We did enjoy the wide selection offered on the continental buffet, especially homemade banana bread and marmalade flapjack. Would recommend booking a sea view larger room for a more enjoyable stay.

Beautiful hotel and location, restaurant is outstanding as are the staff - disappointing the pool was closed for renovations.

I searched for a hotel with a spa but the spa was closed for refurbishment

Lovely quiet location, comfy room and great food. Bar staff very helpful. Building works going on at the hotel and next door so we were disturbed in the morning by lorries but this is not the fault of the hotel

Wonderful location and dining experience. The odd niggle including issue with elderly mothers room, requested walk in shower but on arrival given a room with bath. It was quickly sorted however. The room was fine for one night but the sash window was faulty and wouldn’t stay open. Overall highly recommended

Room immaculate. Staff ALL excellent helpful welcoming and highly professional. The spa is being renovated but we knew this when we booked. Bar is well appointed and well staffed. This Hotel is a gem and the food in both restaurants (hotel and Jetty) is exceptional albeit a little pricey but that is life when you want quality.

Fantastic service as always, staff very accommodating and the room was beautiful. Will be staying again!

Unfortunately due to the renovation of spa we were unable to experience these facilities but appreciated the complimentary use of Nordic Sauna on Avon Beach

Yes

Good service

We were very happy with the spotless room we stayed in.

Lovely room. All staff were very kind and attentive. Phil was an excellent Waiter in the Upper Deck restaurant.

Superb stay at this beautiful hotel. Customer service is excellent, rooms are very comfortable and immaculate, breakfast delicious.

Loved staying here! Great facilities and very comfortable bed. Service was excellent too. Loved the little touches like the water and milk delivery in the afternoon. It was so good that we booked to go to another Harbour Hotel!

The staff were really friendly and professional

Lovely stay. The hotel is perfect, on the seaside, rooms were comfortable, the continental breakfast satisfying and the dinner restaurant excellent. The service was great too! The young ladies and gentlemen were very friendly and polite.

Lovely spacious room and complimentary gin and chocolates for my husband's birthday - thank you. Dinner at The Jetty was great! Disappointed hot breakfast was at a surcharge as previous times at other harbour hotels this wasn't the case. I ordered poached eggs and they were overdone.

At breakfast was only offerd the continental from one of the staff. The swimmingvpool was to cold for me and my daughter so we had to get out. But hotel room lovely grounds lovely. Definitely could do with a bigger car park. Great night sleep though and lovely dinner in the Jetty