A wonderful stay at Santo Santiago Hotel. I met Brenda and Maria Luz, who were sensational managers at this beautiful Santo Santiago boutique hotel. They were welcoming, attentive, and they went above and beyond to assist me in my stay. The breakfast was lovely, and I used their spa services with Karla, who was adorable and excellent at her skill.

Clean and simple.

Excellent staff went out of their way to help us with special request

Very friendly however you can hear all outside noises I saw a roach in the bathroom. Will not stay there again.

Love the vibe and excellent service

We will be back

Semi hard bed but overall great

The room was not what we expected for a boutique hotel. The bathroom had smoked glass which was not private and the shower sprayed and got the whole bathroom floor.

Mi reciente experiencia en esta boutique fue sumamente satisfactoria. El personal, demostró una cordialidad excepcional durante toda mi estancia. Durante mi estadía de 11 noches, la ubicación resultó ser muy conveniente, y la limpieza del hotel impecable. Por lo anterior, asigno una calificación de 5 estrellas. El café matutino fue de mi agrado, y las habitaciones se mantuvieron en óptimas condiciones. En mi próxima visita a Guadalajara, consideraré nuevamente hospedarme en este establecimiento. Altamente recomendable.

Very nice costumer service clean place very comfortable

great little authentic hotel

Very authentic. Close to shopping. Very clean rooms.

Great quiet location. Friendly helpful staff and economical. The room was smaller than expected, but having the balcony doors open made a difference. A good choice for a two night stay.

Staff is incredibly nice, friendly and helpful. Location is also fantastic for shopping in Tonala. We did have a small problem with some mosquitos in the room, possibly due to a few windows overlooking the bar that could not seal tightly

As other reviews have said, the staff is wonderful and the restaurant across the street is very good. I visited in late June and it was very quiet. I stayed longer in Tonala in part because I enjoyed the hospitality at the hotel. Thank you. I’ll be back. If you’re going to use the buses when you’re in town, download Moovit app, it’s very good. And whatsapp is commonly used.

Love this hotel. Very closed for what I need

The bathroom is terrible and a death trap. Average size room, very dark, unable to open the window because lack of screen and a multitude of mosquitos in the area. A glass shower stall in a corner just 3 feet from one of the beds forcing one of us (sisters) to leave the room so the one taking a shower could have some privacy. The toilet is located on a lower level. To access the toilet one must go down three very steep, very dark narrow steps with nothing to hold on. Once in the toilet area about three feet wide by five feet long (estimated, not measured) I was not able to put on contacts or even makeup because lack of light. The only light was a very low voltage single light above the tiny sink. The room also had a staled smell, almost moldy. With no car and not knowing the town our only consolation was that it was a one night stay. Service was excellent! Very friendly and accommodating. Will never go back even if some of the rooms are better, none of them have screens on the windows. Elisa plascencia

Perfecto

Staff was friendly and helpful. Don’t let the outside fool you. Very quant and Charmin inside.

We loved the place but only problem was that we got room 14 and some dogs across the street didn’t really let us sleep. No hot water either