Overall Ratings & Reviews Cuttle Bridge Inn Hotel

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so parking to start £10 as i booked thru hotels.com free if i had booked direct with the hotel ??? why ??? no air con ! no fans available! advised to open my window ?? next to a busy duel carriage way ? noise all night i don't think so bathroom shower difficult to operate as very stiff controls silicon coming away from joints rusty mountings for shelf toilet roll holder broken and 2 rolls shoved on bracket to cover it up over all needs a dam good refreshment cutlery covered in cobwebs on tables outside and dirty fork in the pot sauce sachets stuck together yuck

Bed was fair, room was a little worse for wear but a safe nights sleep.

Room had iron burn On the carpet mattress was old and all spring felt in our back bathroom extractor was not working the floor outside the shower door was dirty dumped by the bedroom window and black bits coming out from under the bed were the base won’t be staying again there

Food and service was really good, the room however was not... lummpy mattress, thin hard pillows cobwebs in the corners of the ceiling. I to change my room, which was slightly better.

shabby, noisy, bad beds

Picked it because it was close to the NEC, cheap enough but rooms were awful. The actual location is beautiful, on the canal with a nice beer garden. The food is really nice, the rooms ruined the experience. My advice… Restaurant = yes Location = yes Rooms = definite NO

We arrived on Friday last week, two rooms. Immediately on arrival we had to complain to the receptionist about the incredibly poor state of the one room (other no better) - to which we were told you have to email complaints to the hotel with photos, which I did, and I am STILL waiting for a response. I also messaged the hotel here, and unsurprisingly, STILL NO response. On entry: lampshade handing off (told "does that when they dust" - it was still dusty), broken draw handle, ominous fresh red stain beside bed ... To name a few issues immediately reported. In total: Dusty (asthmatic in party), even headboards. Cobwebs everywhere (including window panes), with spiders dead and alive. Carpet not hoovered. Bathroom door handle broken. Nail sticking out of room door. Curtain hook broken, guessing which straps put in draw. N@zi symbols drawn in room! Rusted bathroom shelf brackets. Shower kick panel clearly lose No toilet roll holders, just the brackets. No hand soap. Broken floorboards, especially in hall way - massive health and safety issue, not only trip hazard (happened to party) but can eventually fall through. Kettle pat tested six years ago. One room smelt of cigarette smoke. Wallpaper peeling off wall in places. Mould. Receptionist "put straight" the worst room (hoovered, cleaned stain which apparently was "sweet and sour sauce" and noting the cleaners don't clean the carpets, fresh liquid marks, mended draw handle). Good points? Mattress & bedsheets looks new

Staff were friendly and helpful. Rooms were in need of updating.

Worst hotel I have ever stayed in

Bed had a spring mattress which I didn’t find too bad but my partner woke up with a bad back. There were drip marks down the walls and the shelves in the bathroom were rusty. I just think for the setting it’s in these little things just make such a difference. Just not the best rooms really. Food was delicious and the breakfast was delicious.

Probably the noisiest hotel we've ever stayed in! We got very little sleep unfortunately. Pleasant location with large outdoor area by canal, lots of free parking & friendly & helpful staff. Room we stayed in could do with updating but comfortable & clean for one night. Enjoyed an evening meal in the restaurant and breakfast was good.

Ideal for a one or two night stay, plenty of free parking. an adequate menu with very friendly staff they couldn't do enough to please. For the price paid this hotel was one I can recommend.

Terrible room. Dirty tables and stains on bed sheets. My room was next to the main road and windows did not keep the noise out. I had to check out. Didn’t even want to sleep there.

first following a nightmare drive to hotel due to HS2 work around Birmingham I arrived to find the booking was for the following day, I admit I should've double checked but certain I originally put as planed 8th as my night there however when I arrived receptionist who was very nice explained they were full for the night and in fact full for most of week, felt no issue with me cancelling as they would fill room, I left hotel could not find accommodation so went back home a 140 mile journey, I tried and better tried to get through to you and was totally unable some should register on your system but kept saying link lost, so now lost as the whole trip was ruined and have been a customer of yours for many years, i have done a basic review as the only thing positive was the receptionest.

Very nice but breakfast didn't start till 8 it should have been a bit earlier as i had to leave 07.15

Rooms are freezing and heater is too small for the room. Bathroom door didn’t even close or lock, Bed was too soft for my preference but sleep ok

The staff were nice , it served its purpose , could do with new carpets in the room as filthy and carpets were old around so it looked scruffy . Breakfast was nice , didn’t think it was necessary to charge £10 to stay in their hotel car park since it was in the middle of nowhere . It’s an ok hotel , it was fine for a few nights . Think it’s a little overpriced

It was a discusting hotel, with so many things wrong, I contracted food poisoning on the first night, the bed was awful with springs coming through, the room was tired the carpet had iron burns on it, parking was not advertised as payment on arrival at £5per night, bloody awful

Very poor hotel stands